Tech Desk Associate (part-time)

Are you a tech enthusiast with a drive to help others Warren-Newport Public Library in Gurnee IL is seeking a dedicated part-time Tech Desk Associate (average of 17 hours per week) to provide exceptional technical support to our patrons.

The starting non-exempt hourly range is $18.02-$23.43 per hour DOQ.

Schedule

• Monday from 1:00 p.m. to 9:00 p.m.
• Thursday from 1:00 p.m. to 9:00 p.m.

Two weekend shifts per month:

• Saturday: four-hour shift (between the hours of 9:00 a.m. to 5:00 p.m.)
• Sunday: 1:00 p.m. 5:00 p.m.

As the Tech Desk Associate youll empower patrons by providing friendly technology assistance and ensure everyone feels comfortable using the librarys resources by offering support with computers printing and library software. Bilingual Spanish language skills would be especially helpful in serving our diverse patrons.

Heres what youll do:

• Assist library patrons in using library-provided computers and their personal devices connected to the librarys Wi-Fi network.
• Offer support with tasks such as email filling out online forms printing saving files and general computer operations.
• Provide guidance on using the librarys printers photocopiers scanners and fax machines.
• Help ensure a welcoming and appropriate environment for patrons by following and enforcing library behavior policies with the support of other staff members.
• Assist with the implementation of new library services as they arise.
• Please note we have a designated IT department. This position is NOT an IT role for the library.

Part-Time Benefits Include:

• Paid time off in accordance with the Paid Leave for All Workers Act (PLAWA)
• Voluntary 457 Retirement Plan participation

Perks & Work Environment:

• Access to the Employee Assistance Plan (EAP)
• Casual dress code
• Access to a staff lounge
• Monthly staff events

To thrive in this role youll need:

• High school diploma or equivalent.
• Excellent customer service skills with a friendly and helpful demeanor and a comfort working with diverse groups of people.
• Two years of technology support or training experience (preferred) with conversational fluency in Spanish a plus.

Work Environment

• The role involves a mix of sitting standing and walking.
• Frequent interaction with the public is expected.
• Ability to lift and carry materials (up to 40 lbs).
• We are committed to providing reasonable accommodation for qualified individuals.

How to Apply

Applications must be submitted through the WarrenNewport Public Library District online application system. Please visit select About and click Jobs at WNPL.

Applicants applying through our website will receive emails from and should add this address to their safe sender list.

Applicant Assistance

WarrenNewport Public Library District complies with the Americans with Disabilities Act (ADA) and is committed to providing reasonable accommodation to job applicants with disabilities. If you need assistance completing the application process or require an accommodation due to a disability please contact Human Resources at

Equal Opportunity Employer

WarrenNewport Public Library District is an equal opportunity employer. Qualified applicants are considered for all positions without regard to race color sexual orientation national origin gender disability marital status military status or any other legally protected category.

Application Inquiries

Applications and resumes are accepted for posted positions only. Due to the volume of applications received the Library is unable to respond to phone or email inquiries regarding application status.