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Tech Deployment Lead
Job Location:
Job Location:
Greensboro, NC - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
5-8years
Experience Required:
Posted:
13 August 2026 (2 hours ago)
Posted:
Application Deadline:
10 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Summary
As the Deployment Lead at MASS Tech you will help grow and deliver our Business-in-a-Box offering for small and mid-sized businesses. You will support sales and marketing activities lead customer discovery build tailored proofs-of-concept (POCs) and manage full-scale implementations.
This is a client-facing role for a all-rounder who can translate business requirements into practical solutions demonstrate measurable value and guide customers from the initial conversation through deployment training and ongoing support.
Responsibilities
- Support sales and marketing activities for MASS Techs Business-in-a-Box offering.
- Lead customer discovery sessions to understand sales marketing finance service inventory and operational requirements.
- Map customer requirements to the appropriate Zoho One applications and recommend practical solutions.
- Build customized product demonstrations proofs-of-concept and pilot solutions.
- Prepare solution proposals implementation plans effort estimates and customer presentations.
- Configure customize and deploy Zoho applications based on customer business processes.
- Implement solutions across key applications such as Zoho CRM Books Desk Campaigns Projects Inventory Creator Analytics and Flow.
- Write Deluge scripts and configure workflows approvals reports dashboards and automation.
- Design and manage integrations between Zoho and third-party platforms using APIs and native integration tools.
- Manage customer expectations project timelines communications and implementation deliverables.
- Conduct customer onboarding training walkthroughs and go-live support.
- Troubleshoot issues and coordinate with internal developers and Zoho support teams when needed.
- Create implementation documentation training materials case studies and marketing content.
- Identify opportunities for additional automation optimization and Zoho adoption after deployment.
Requirements
Requirements:
- 3 years of experience implementing administering or supporting CRM ERP or business applications.
- Hands-on experience across the Zoho ecosystem; Zoho One experience is strongly preferred.
- Working knowledge of key Zoho applications including CRM Books Desk Campaigns Creator Analytics and Flow.
- Experience with Deluge scripting workflows APIs integrations reports and dashboards.
- Ability to translate business requirements into well-structured Zoho solutions.
- Experience leading customer discovery sessions demonstrations POCs implementations and training.
- Understanding of sales marketing customer service finance inventory and order-management processes.
- Strong project-management problem-solving communication and presentation skills.
- Comfortable explaining technical solutions to business owners and non-technical stakeholders.
- Self-directed dependable and able to manage multiple customer engagements.
- Willingness to support business development content creation and community engagement.
Benefits
What we offer
Ownership of a transformative AI system redefining industrial interaction
Opportunity to lead architecture and shape a flagship product at MASS Tech
Remote-first work culture with flexible hours
Profit-sharing plan
Paid time off and holiday policy
Professional development stipend
Required Skills:
MASS Tech is looking for a Product Owner Intern to support the build research and customer discovery of our AI-powered manufacturing copilot platform. This role is ideal for a student interested in product ownership AI manufacturing business analysis and customer research. The intern will help connect customer needs with product development by gathering Voice of Customer insights documenting use cases and supporting product feature definition.
