Team Manager, Customer Success Remote, USA
Job Location:
Clearwater, SC - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
TeamViewer provides a leading Digital Workplace platform that connects people with technologyenabling improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies that hundreds of millions of users around the world and around 645000 customers across all industries rely on. With more than 1900 employees worldwide we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact
Recruit onboard coach and develop a high-performing team of Enterprise Customer Success Managers.
Establish clear performance expectations career development plans and accountability measures.
Conduct regular coaching sessions performance reviews and talent assessments.
Foster a customer-centric and results-oriented culture.
Drive customer retention renewal readiness and risk mitigation strategies across enterprise accounts.
Ensure proactive engagement with customers through executive business reviews success planning and adoption initiatives.
Partner with Sales to identify expansion and cross-sell opportunities.
Oversee customer health monitoring and intervention plans for at-risk accounts.
Build relationships with executive stakeholders within key enterprise customers.
Support strategic account planning and customer success strategies for the companys largest and most complex accounts.
Serve as an escalation point for critical customer issues and business challenges.
Ensure customers are achieving measurable business outcomes and realizing value from TeamViewers solutions.
Partner with Sales leadership to support renewals growth initiatives and customer lifecycle management.
Collaborate with Support Professional Services Product and Operations teams to improve customer experience.
Act as the voice of the customer by providing actionable feedback to internal stakeholders.
Drive alignment across departments to resolve customer challenges and improve customer outcomes.
Establish and optimize customer success processes playbooks and best practices.
Leverage customer health data usage analytics and customer feedback to drive decision-making.
Forecast customer retention and manage business risks proactively.
Ensure accurate account documentation and CRM hygiene.
Communicate business performance customer trends risks and opportunities to senior leadership.
Develop dashboards and reports measuring team effectiveness and customer outcomes.
Present customer success strategies and business reviews to executive stakeholders.
Bachelors degree in business Technology Management or a related field; DEX experience preferred.
7 years of experience in Customer Success Account Management Consulting or related customer-facing roles.
3 years of people management experience leading Customer Success or Account Management teams.
Experience managing enterprise and strategic customer relationships within a SaaS or technology company.
Demonstrated success driving customer retention adoption and revenue growth.
Proven ability to lead motivate and develop high-performing teams.
Strong coaching and mentoring capabilities.
Experience managing through change and driving organizational initiatives.
Excellent executive presence and stakeholder management skills.
Deep understanding of customer lifecycle management and customer success methodologies.
Ability to identify business risks and develop mitigation strategies.
Strong strategic thinking and problem-solving skills.
Experience conducting Executive Business Reviews (EBRs) and value realization discussions.
Experience with CRM platforms (Salesforce preferred).
Familiarity with Customer Success platforms such as Gainsight Totango ChurnZero or similar.
Ability to analyze customer usage health scores and business performance metrics.
Strong presentation and communication skills.
Experience supporting enterprise software SaaS digital workplace remote connectivity or IT operations solutions.
Knowledge of customer adoption frameworks and change management principles.
Experience leading globally distributed teams.
The Manager Customer Success - Enterprise Accounts plays a pivotal role in ensuring TeamViewers most strategic customers achieve measurable business value. By developing talented customer success professionals strengthening customer relationships and driving adoption and retention outcomes this leader directly contributes to long-term customer loyalty revenue growth and TeamViewers continued success in the enterprise market.
Work location is Remote USA.
Competitive compensation and bonuses
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance Short-Term & Long-Term Disability 100% employer-paid
Quarterly teambuilding events leadership luncheons and companywide All Hands meetings
Open door policy and business casual dress code
We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse values-driven culture makes us stronger. As we continue to grow as a company we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender civil or family status sexual orientation religion age disability education level or race.
If you require any accommodations or adjustments during the application or hiring process including interview or onboarding support please reach out to your Talent Acquisition Partner who will be happy to support you.
