Team Leader

Position Mission:
This position is primarily responsible for providing exceptional guest experiences. The Shift Leader is
also responsible for employee supervision in conjunction with or in the absence of a General
Manager/Assistant Manager by creating a fun work environment. And motivating the team to deliver
exceptional guest service and food quality while maintaining safety.
Responsibilities Include but are not limited to:
Leads by example to treat all guests in a manner to ensure their complete satisfaction. Always
strives to deliver an exceptional experience to every guest
Supervises coaches directs and provides feedback to employees throughout shifts. Providing
training and counseling when necessary
Responsible for ensuring safe high-quality food and standards of execution of the menu
including maintaining adequate product levels during each shift day and week
Addresses guest concerns regarding their food or service and takes appropriate corrective
action to ensure their complete satisfaction
Ensuring the bakery is clean from including but not limited to the kitchen service line dining
area restrooms patios and sidewalks/parking lot
Performs all roles and duties of a Team Member as needed including working as a
Greeter/Cashier a Sandwich Maker a Prep Person the Barista or Drive-Thru Station Baker and
managing/orchestrating catering orders
Conduct a variety of administrative duties that maximize the efficiency productivity and
organization of the restaurant and team
Conducts daily audits of all necessary safe funds line checks and wellness checks as required
by Company policy
Assemble and make bank deposits at the end of each shift and execute catering deliveries as
needed
Maintains compliance with local state and federal regulations
Required Education Experience and Skills:
Must be 18 years or older
Must be dedicated to delivering high quality guest service by being reliable timely and
communicative to the business
Must be able to read count and accurately complete documentation in English
Must be able to read and understand menu boards and order prompters/monitors
Being a brand ambassador by providing and wearing non-slip shoes in conjunction with the
uniform policy and upholding uniform policy requirements
Must be able to work varied hours/days as business dictates including early hours and
weekends
Must be able to pass background check as applicable with local state and federal law
Must be in possession of or able to acquire a ServSafe Certification prior to completion of
leadership training
Possession of a current valid state issued drivers license (always preferred but only required
at specific locations) and meet the driving qualifications as required by Company policy
Physical Requirements:
Frequently walks sits stands bends lifts and moves intermittently during working hours. These
physical requirements may be accomplished with or without reasonable accommodations. While
performing the duties of this position the employee is regularly required to talk or hear. The
employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by
this position include close vision distance vision color vision peripheral vision and the ability to adjust
focus. Ability to process vague abstract verbal and written instructions. Ability to work under stress
interruptions and tight deadlines. The noise level in the work environment is usually moderate little
exposure to chemicals and potential exposure to smoke. This position is not substantially exposed to
adverse environmental conditions.
The duties of this position may change from time to time. Bagel Brands reserves the right to add or
delete duties and responsibilities at the discretion of Bagel Brands or its managers. This job description
is intended to describe the general level of work being performed. It is not intended to be allinclusive.

Youre applying for Team Leader

Required Experience:

Manager