Table Games Floor Supervisor

Were always looking for talent that believes in having fun. At PENN Entertainment youll get to be a part of an exciting industry where the days and nights are fast paced. Youll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individuals relevant knowledge skills and experience. Base salary is just one component of our competitive Total Rewards package which includes wellness programs designed to support our team members financial physical and mental benefitssuch as day-one medical coverage 401(k) matching and annual performance bonusmayvaryby time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow thrive and advance in their careers.

• Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Supports administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager regarding any concerns with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.
• Enthusiastically supports actively promotes and demonstrates superior customer service in accordance with departmental and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Works closely with the Shift Manager to implement and oversee overall strategies for customer service comping games layout and mix revenue growth and expense management in order to maximize profitability.
• Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback suggestions complaints and grievances.
• Responsible for the accountability of the chips cards dice and all other gaming equipment.
• Assists with verifications of table inventories and effectively manages table limits.
• Assists in the maintenance and processing of all paperwork logs schedules and communication pertaining to the Table Games department.
• Maintains a continuous inspection of cards and dice ensuring the security of assigned table games during assigned shift.
• Shares responsibility for the overall integrity of daily operations on assigned shift.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

• Associate degree (A.A.) in related field; or four (4) years of experience in a comparable Table Games Operations supervisory position; or equivalent combination of education and experience.
• Must have knowledge of all Table Games and Table Games Operations.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Must be proficient in Microsoft Office applications (Excel Word Outlook etc.) and have knowledge of Table Games operating systems.
• Must have the ability to interact with guests staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.
• Must have excellent customer service and interpersonal skills.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.
• Ability to compute rate ratio and percent and to draw and interpret bar graphs.
• Must be flexible to work all shifts including nights weekends and holidays as business needs dictate.

Weve grown to become the leading provider of integrated entertainment sports content and casino gaming experiences thanks to our 43 destinations across North America online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community our team members our vendors and our planet.

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Equal Opportunity Employer