T3 Technology Support Associate II

At EquipmentShare were not just filling a role were assembling the best team on the planet to build something thats never been built before. Were on a mission to transform an industry thats been stuck in the past by empowering contractors and communities through innovative technology real-time support and a team that truly cares.

Were hiring a T3 Technology Support Associate II for our Corporate HQ in Columbia MO and were looking for someone whos ready to grow with us bring energy and drive to their work and help us build the future of construction. The primary responsibility of the T3 Technology Support Associate I is toconsistently provide exceptional service and support to EquipmentShares internal and externalcustomers in a multi-channel environment. Establish and maintain excellent workingrelationships with rental markets T3 customers and help facilitate support requests throughoutEquipmentShare. As a primary customer-facing role the ability to provide professionalexceptional timely and accurate service to internal and external customers is critical to thesuccess of this position.

• Perform job duties in accordance with EquipmentShares vision mission and values.
• Provide excellent customer service for EquipmentShares customers with clear answersto inquiries and appropriate referrals as needed.
• Respond to customer inquiries via telephone chat and email in an accurate timely andprofessional manner and within established quality and service standards.
• Establish and maintain professional working relationships with internal and externalcustomers and co-workers.
• Utilize exceptional listening skills to understand customer needs and follow-up with acustomer centric response in recommending the right solutions.
• Manage time effectively to ensure productivity levels and turnaround times are withinestablished service standards.
• Utilize product knowledge to offer efficient and effective technical support anddecision-making in the process of troubleshooting the T3 Platform for internal andexternal customer inquiries.
• Utilize appropriate resources to ensure work is completed efficiently and withinestablished service standards.
• Comply with EquipmentShares departmental and corporate policies and procedures aswell as mandated state and federal laws and requirements at all times.
• Enhance industry and technical knowledge through actively participating in learning andgrowth opportunities.
• Work collaboratively with co-workers to achieve departmental and company goals andstandards.
• Perform other duties and responsibilities as assigned.

Because we do things differently and we think youll feel it from day one. Were a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesnt just run our business it also makes your job easier safer and more connected. Whether youre behind the wheel under the hood leading a branch or closing deals tech supports you and you drive us forward.

Were a team of problem-solvers go-getters and builders. And were looking for teammates who take pride in doing meaningful work and want to be part of building something special.

• Competitive compensation
• Full medical dental and vision coverage for full-time employees
• Generous PTO paid holidays
• 401(k) company match
• Gym membership stipend wellness programs (earn PTO and prizes!)
• Company events food truck nights and monthly team dinners
• 16 hours of paid volunteer time per year give back to the community you call home
• Career advancement leadership training and professional development opportunities
  
  

You want to be part of a team thats not just changing an industry for the sake of change were transforming it to make it safer more secure and more productive. You bring grit heart and humility to your work and youre excited about the opportunity to grow within a fast-paced mission-driven environment.

Were looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy effort and optimism every day

• A passion for helping others and a willingness to go the extra mile in providing nothingless than exceptional service and a positive customer experience.
• Strong organizational skills with attention to detail and accuracy.
• Ability to multi-task and maneuver through various programs and applications whileproviding timely and superior service to customers.
• Excellent verbal and written communication skills.
• Working knowledge of G-Suite including Gmail Google Docs Sheets and Drive.
• Ability to acquire new skills in a proficient manner.
• Accept responsibility for actions when necessary and learn from mistakes.
• Ability to be flexible - adapt to change in a positive manner.
• Ability to work quickly and think logically especially under pressure.
• Ability to reason with difficult and/or upset customers in a courteous and professionalmanner.
• Excellent phone handling negotiating and active listening skills.
• Self-starter and highly motivated with a strong positive work ethic that contributes to thevision of the department and the company as a whole.
• Must possess a professional yet enthusiastic and friendly demeanor.
• Ability to maintain a high level of confidentiality on sensitive topics.
• Ability to use diplomacy and tact when handling problems.
• Ability to read and comprehend basic/complex communication in written or verbalsources.
• Ability to communicate effectively in English and in written or verbal form using correctgrammar punctuation spelling and sentence structure.

• High school diploma at a minimum Associates Degree or above is highly desired.
• At least 3 years experience in a customer service role preferably in a contact center ormulti-channel communication environment.

• Must be able to sit for prolonged periods at a desk and work on a computer
• An employee in this position will sit move about speak on the telephone work on thecomputer handle files and papers reach into file cabinets retrieve supplies from storageshelves lift up to 20 pounds and make copies.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

At EquipmentShare we believe the best solutions come from a team that reflects the world around us. Our initiative A Workplace For All is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting developing and retaining great people from all walks of life.

We value different backgrounds talents and perspectives. We want you to feel like you belong here because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally some roles require passing a drug test depending on the job responsibilities.