T3 Content and Technical Writer

At EquipmentShare were not just filling a role were assembling the best team on the planet to build something thats never been built before. Were on a mission to transform an industry thats been stuck in the past by empowering contractors and communities through innovative technology real-time support and a team that truly cares.

Were hiring a T3 Content and Technical Writerat our Corporate Headquarters in Columbia MOand were looking for someone whos ready to grow with us bring energy and drive to their work and help us build the future of construction.

The T3 Content and Technical Writer brings creativity and precision to their work helping tell the T3 story through clear engaging and impactful content. This role develops and supports customer-facing communications digital content technical documentation and knowledge resources to help customers and employees use T3 successfully. By partnering with cross-functional stakeholders this role helps create maintain and improve content while ensuring T3s voice remains consistent across customer and employee touchpoints

• Perform job duties in accordance with EquipmentShares vision mission and values.
• Develop contribute revise and maintain customer-facing communications sales enablement resources technical documentation knowledge base articles SOPs playbooks user guides training materials and operational documentation.
• Develop content that supports customer education employee enablement sales enablement product adoption and business operations.
• Coordinate with Product Marketing and other stakeholders to align messaging and improve the overall knowledge experience.
• Partner with cross-functional teams and subject matter experts to develop review coordinate and publish content that supports customer education training sales enablement and product adoption.
• Translate technical operational and product information into clear accurate and engaging content for diverse audiences.
• Leverage AI tools to accelerate content creation editing organization and maintenance while ensuring accuracy quality and consistency.
• Help establish and maintain documentation standards templates style guides and governance practices to ensure consistent high-quality content.
• Review edit and continuously improve content to ensure accuracy consistency accessibility branding and alignment with business objectives.
• Partner with Product and other stakeholders to ensure customer communications documentation and training resources reflect product enhancements business initiatives and process changes.
• Create visual content including screenshots diagrams workflow maps videos and other supporting resources to enhance understanding.
• Analyze stakeholder feedback content usage and support trends to identify content gaps and continuously improve documentation and knowledge resources.

Because we do things differently and we think youll feel it from day one. Were a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesnt just run our business it also makes your job easier safer and more connected. Whether youre behind the wheel under the hood leading a branch or closing deals tech supports you and you drive us forward.

Were a team of problem-solvers go-getters and builders. And were looking for teammates who take pride in doing meaningful work and want to be part of building something special.

• Competitive compensation
  
  
• Full medical dental and vision coverage for full-time employees
  
  
• Generous PTO paid holidays
  
  
• 401(k) company match
  
  
• Gym membership stipend wellness programs (earn PTO and prizes!)
  
  
• Company events food truck nights
  
  
• 16 hours of paid volunteer time per year give back to the community you call home
  
  
• Career advancement leadership training and professional development opportunities

You want to be part of a team thats not just changing an industry for the sake of change were transforming it to make it safer more secure and more productive. You bring grit heart and humility to your work and youre excited about the opportunity to grow within a fast-paced mission-driven environment.

Were looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy effort and optimism every day

• • Exemplary written and verbal communication skills with a talent for creating clear engaging and audience-appropriate content.
  • Strong technical writing editing proofreading and quality assurance skills with exceptional attention to detail.
  • Demonstrated proficiency in developing sales enablement resources customer-facing communications technical documentation knowledge base content training materials and operational documentation.
  • Skilled at translating complex technical and operational information into user-friendly documentation and communications.
  • Proven collaboration skills with cross-functional teams and subject matter experts.
  • Strong understanding of content strategy knowledge management and documentation best practices.
  • Continuous learning mindset with an interest in emerging AI tools and technologies and the ability to leverage AI to research create refine and maintain high-quality content.
  • Excellent organizational and project management skills with the ability to manage multiple projects and deadlines simultaneously.
  • Strong analytical and critical thinking skills to identify content gaps improve documentation and recommend process improvements.
  • Customer-focused mindset with a passion for creating content that enhances the customer and employee experience.e
  Education and Experience:
  • Bachelors degree in Communications English Journalism Marketing Technical Writing or related field preferred.
  • At least 3 years of experience in content development technical writing communications customer education or a related field.
  • Experience creating customer-facing communications technical documentation knowledge base content training materials or operational documentation.
  • Experience working with content management systems (CMS) knowledge base platforms learning management systems (LMS) or documentation tools preferred.
  • Experience in SaaS technology or construction/fleet management industries is preferred.
  Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer

At EquipmentShare we believe the best solutions come from a team that reflects the world around us. Our initiative A Workplace For All is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting developing and retaining great people from all walks of life.

We value different backgrounds talents and perspectives. We want you to feel like you belong here because you do.

EquipmentShare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability or status as a protected veteran.

Employment is contingent on passing a background check. Additionally some roles require passing a drug test depending on the job responsibilities.