Systems Support Engineer, Reverse Recycle Logistics

Shape the future of AI infrastructure! Join RRL and develop system-level test solutions for our innovative ML acceleration hardware deployed across our global server fleet.
Were seeking highly skilled and motivated Product Test Engineers to join our RRL test & repair this role youll be at the forefront of validating and ensuring that test infrastructure is deployed and operating at required scale. Youll be responsible for designing and implementing comprehensive system-level test strategies that cover the full spectrum of our ML acceleration products from individual components to fully integrated systems. This position requires a unique blend of hardware knowledge software expertise and systems thinking as youll be working at the intersection of custom silicon complex firmware and high-performance ML workloads.
Youll collaborate closely with cross-functional teams including hardware designers software engineers and operations specialists to develop robust test solutions that can scale to meet the demands of RRLs global infrastructure. Your work will be crucial in identifying and resolving integration issues optimizing system performance and ultimately ensuring that our ML acceleration products meet the highest standards of reliability and efficiency in real-world data center environments. If youre passionate about pushing the boundaries of ML hardware testing and have a knack for solving complex system-level challenges we want you on our team.

Key job responsibilities
Provide frontline technical support to manufacturing and operations teams by troubleshooting complex tester hardware and system-level failures impacting production throughput
Own daily ticket queue management prioritizing operationally critical issues to ensure timely resolution and minimal business disruption
Perform deep technical troubleshooting of production test systems identifying root causes across hardware software networking and infrastructure dependencies
Diagnose repair and restore test equipment and validation environments to maintain operational readiness and maximize uptime
Partner closely with Operations Engineering and cross-functional stakeholders to drive issue resolution and improve overall test process stability
Execute structured root cause analysis and implement corrective actions to prevent recurring equipment or process failures
Support system bring-up tester validation and configuration activities for new and existing production environments
Develop and maintain troubleshooting documentation standard work and knowledge-sharing mechanisms to improve team efficiency and issue resolution consistency
Identify opportunities to simplify support workflows improve response times and enhance operational effectiveness through process improvements and automation where applicable
Monitor tester health system performance and operational trends to proactively identify risks and escalate issues before business impact occurs

- 2 years of Linux systems administration and/or development experience
- 1 years of work in at least two of these languages: Python Java Perl PHP Ruby or Bash/Shell experience
- Bachelors degree in Computer Science or other technical degree or related experience
- Knowledge of networking fundamentals
- Experience working in a 24/7 production environment
- Experience in Linux systems administration and/or development
- Experience working in at least two of these languages: Python Java Perl PHP Ruby or Bash/Shell

- 2 years of site reliability engineering (SRE) systems engineering systems administration DevOps security administration or network administration experience
- 1 years of building scripts tooling and automation for large-scale computing environments experience
- Knowledge of configuration management systems such as Puppet Chef Ansible or related systems
- Experience in site reliability engineering (SRE) systems engineering systems administration DevOps security administration or network administration
- Experience in network capture and systems troubleshooting
- Experience building scripts tooling and automation for large-scale computing environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at PA Greencastle - 82400.00 - 144100.00 USD annually