Systems & Process Improvement Analyst (2924)

Thank you for your interest in positions at Idaho State University. Once you have applied the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions please review our frequently asked questions.

Systems & Process Improvement Analyst (2924)
Pocatello - Main
NOT eligible for remote work on-campus position
Priority Date: October 1 2026

Institution Information

Idaho State University established in 1901 is aCarnegie-classified doctoral research and teaching institution with a culturebuilt on trust compassion stability and hope. ISU serves over 12000students in Pocatello Meridian Twin Falls and Idaho Falls. Students andfaculty at ISU are leading the way in cutting-edge research and innovativesolutions. We are proud to offer exceptional academics nestled in the grandnatural beauty of the West. We invite you to apply to be a part of ourUniversity community!

Job Description

The Systems & Process Improvement Analyst provides analytical facilitation documentation and implementation support for university-wide process improvement initiatives.

Working within the Innovation Hubs Systems & Process Improvement Center the Analyst partners with faculty staff administrators subject matter experts project teams and technology partners to understand how work is currently performed identify opportunities for improvement develop future-state processes and support implementation of sustainable solutions.

The position applies systems thinking process analysis data analysis and continuous improvement methods to institutional operations. The Analyst examines the relationships among people processes policies technology data organizational structures and user experience to identify root causes and develop practical improvements.

The position expands the Universitys capacity to conduct systems and process improvement work. It operates under the strategic and methodological leadership of the Director of Systems & Process Improvement and works collaboratively with Innovation Hub project management workplace training change leadership and technology partners.

This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered.

Key Responsibilities

• Analyze current-state processes: Assess institutional processes services workflows and business practices; engage stakeholders and subject matter experts to understand how work is performed; and document processes handoffs decision points dependencies variations and areas of inefficiency.
• Identify improvement opportunities: Conduct root-cause analysis and apply process improvement Lean systems-thinking and problem-solving methods to identify opportunities to simplify standardize consolidate automate redesign or eliminate work.
• Design future-state solutions: Collaborate with stakeholders to develop improved processes workflows roles responsibilities controls service models and documentation; evaluate alternatives based on effectiveness efficiency feasibility risk cost user experience and institutional impact.
• Conduct business and systems analysis: Gather and document business and functional requirements; analyze relationships among processes systems data policies organizational structures and users; and identify technology dependencies manual work duplicate data entry and opportunities for automation.
• Support implementation and adoption: Translate recommendations into actionable implementation plans and support pilots testing rollout and post-implementation review. Partner with project management technology training and change leadership resources to support successful adoption of improvements.
• Measure and evaluate results: Gather and analyze qualitative and quantitative data establish baselines and performance measures evaluate outcomes and use findings and stakeholder feedback to determine whether improvements are achieving intended results.
• Develop and maintain documentation: Create and maintain process maps workflow diagrams requirements standard operating procedures process guides recommendations analytical summaries and other materials needed to communicate and sustain improvements.
• Contribute to institutional improvement capacity: Develop and support repeatable tools methodologies and resources that strengthen the Universitys overall capacity for systems and process improvement.

Minimum Qualifications

Bachelors degree in business administration operations organizational development public administration information systems data analytics industrial or systems disciplines or a related field; or an equivalent combination of relevant education and professional experience.

At least one (1) year experience analyzing processes workflows systems operations data or organizational problems.

At least one (1) year experience gathering organizing analyzing and synthesizing information to support problem-solving or decision-making.

At least one (1) year experience documenting processes workflows requirements procedures or other complex information.

At least one (1) year experience working collaboratively on projects initiatives or operational improvements involving multiple stakeholders or functional areas.

Preferred Qualifications

Three (3) years experience in higher education government healthcare or another complex or decentralized organization.

Three (3) years experiencewith Lean Lean Six Sigma continuous improvement business process management systems thinking business analysis or related methodologies.

Three (3) years experiencedeveloping process maps workflow documentation business requirements or other process-analysis deliverables.

Three (3) years experiencesupporting technology implementations workflow automation system redesign or other operational change initiatives.

Three (3) years experienceanalyzing operational performance or organizational data to identify trends opportunities or areas for improvement.

Three (3) years experience facilitating or supporting cross-functional projects interviews workshops process discovery sessions or implementation activities.

You must submit your CV/resume cover letter and list ofthree (3) professional references including current contact information. Thisposition will remain open until it is filled; however priority considerationwill be given to applications received on or beforeOctober 1 2026. Salary will be between $55000 - $65000 per yearcommensurate with education and experience. Benefits include comprehensivehealth dental and vision; life insurance; disability plan; employee assistanceprogram (EAP); excellent retirement options and company contribution; andgenerous paid time off/sick leave accrual. All offers of employment areconditional pending the successful completion of a background investigationprovided by HireRight.

Note:Thank you for your interest in positions at Idaho State University. Once you have applied the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions please review our frequently asked questions.

Posting Number: req2812
Type: Working 12 months per year
Position: Non-classified Staff
Division: Finance and Administration

Idaho State University is an Equal Employment Opportunity employer including Veterans and individuals with disabilities.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process you are encouraged to contact (TTY/TTD: 711) or

Preference may be given to veterans who qualify under state and federal laws and regulations.

Required Experience:

IC