Systems Operations Engineer

An Amazing Career Opportunity foraSystems Operations Engineer!!

Location: Salt Lake City Utah

Job ID: 50554

The Systems Operations Engineer supports the reliability performance and security of the organizations core systems and infrastructure. This role emphasizes learning collaboration and developing strong operational practices while assisting in daytoday system maintenance and issue resolution. The ideal candidate is eager to grow detailoriented and comfortable working under guidance to help maintain and improve essential technical environments.

Who are we

HID powers the trusted identities of the worlds people places and things allowing people to transact safely work productively and travel freely.

We are a high-tech software company headquartered in Austin TX with over 4500 worldwide employees.Check us out here:and and Access Management Solutions (IAMS):

HID Global IAM products protect more than 85 million user identities.

HID Global Identity and Access Management Solutions products protect more than 85 million user identities. At HID Global we understand that no person device or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication leads us to secure user identities in converged accessenvironmentsand drives the need to expand implementations with our industry-leading digital certificates andPKIaaSsolution to manage them at scale.

As our Systems Operations Engineer youll support HIDs successby:

• Assisting in the deployment configuration and maintenance of server storage and cloud infrastructure across production and nonproduction environments.
• Monitoring system performance using established tools and processes escalating issues when necessary to ensure availability and SLA adherence.
• Supporting automation efforts by maintaining scripts and tools for provisioning configuration management monitoring and incident handling under guidance from senior engineers.
• Participating in troubleshooting activities and contributing to rootcause analysis led by more senior team members.
• Helping maintain system documentation runbooks and operational standards ensuring information is accurate and uptodate.
• Assisting in implementing backup and disaster recovery procedures and helping execute business continuity processes as directed.
• Collaborating with Security DevOps Network Engineering and Application teams to support platform stability and cross-functional initiatives.
• Supporting the lifecycle management of infrastructure components including patching upgrades and routine maintenance tasks.
• Participating in the oncall rotation and assisting with incident response activities.
• Contributing to evaluating new tools and processes providing recommendations as part of team discussions.
• Supporting the deployment and configuration of infrastructure solutions.
• Assisting with automation tasks and routine systems management activities.
• Participating in troubleshooting and supporting senior engineers during rootcause analysis.
• Collaborating with crossfunctional teams on operational tasks and project work.
• Contributing input during technology evaluations led by senior staff.
• Participating in SAFe/Agile ceremonies as a contributor to iterative delivery cycles.
• Assisting with capacity reviews and supporting infrastructure planning efforts.

YourExperienceand Background include:

• 13 years of experience in systems administration operations or a related technical role.
• Working knowledge of Linux and/or Windows server administration.
• Exposure to cloud platforms such as AWS Azure or GCP.
• Familiarity with containerization technologies (e.g. Docker) with willingness to learn orchestration tools.
• Basic proficiency with Git-based version control systems (GitHub GitLab Bitbucket).
• Experience with scripting or automation tools (PowerShell Python Bash) at a beginner to intermediate level.
• Experience using monitoring or observability tools.
• Foundational understanding of networking concepts (DNS load balancing firewalls routing).
• Exposure to InfrastructureasCode tools (Terraform Ansible CloudFormation) is a plus.
• Experience participating in incident response workflows or ticket-based troubleshooting.
• Bachelors degree in Computer Science Information Systems Engineering or equivalent work experience is preferred.
• Familiarity with enterprise network concepts such as switching routing and load balancing is preferred.
• Basic exposure to container orchestration platforms (e.g. Kubernetes) is preferred.
• Understanding of CI/CD principles and DevOps workflows is preferred.
• Experience with Agile or SAFe practices is preferred.
• Exposure to identity management concepts and enterprise authentication systems is preferred.
• Entrylevel technical certifications (CompTIA Linux Network Azure Fundamentals AWS Cloud Practitioner etc.) is preferred.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering allowing for work-life balance

• A vibrant welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware software and services that allow people to confidently navigate the physical and digital worlds

Why apply

• Empowerment: Youll work as part of a global team in a flexible workenvironment learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents skills and experiences. You dont need to check all the you have most of the skills and experience we want you to apply.
• Innovation: You embrace challenges and want to drive change. Youll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes.
• Integrity: You are results-orientated reliable and straightforward and value being treated accordingly. We want all our employees to be themselves to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse equitable and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer we welcome applications from individuals of all backgrounds experiences and perspectives. We evaluate applicants without regard to race color religion gender gender identity or expression sexual orientation national origin disability age veteran status or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions please contact .

Immigration Sponsorship Not Available

• Applicants for this position must be currently and legally authorized to reside and work in the hiring country.
• HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
• International relocation or remote work arrangements outside of the hiring country will not be considered.

Our Talent Acquisition team may use an AI-powered screening tool to support their initial review of your application. The tool analyzes resume content such as qualifications skills and experience to help recruiters assess applications against role requirements. It does not score rank filter or make any decisions about your application. All hiring decisions are made by people following their own review of your full application.

Information processed by the tool is deleted once the recruiters review is complete.

If you believe the tool has not accurately represented your application you can request direct human review by contacting with the subject line Application Review Request and the role you applied for.

We make it easier for people to get where they want to go!
On an average day think of how many times you tap twist tag push or swipe to get access find information connect with others or track something. HID technology is behind billions of interactions in more than 100 countries. We help you create a verified trusted identity that can get you where you need to go without having to think about it.

When you join our HID team youll also be part of the ASSA ABLOY Group the global leader in access solutions. Youll have 63000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally. As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.

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