Systems Implementation Manager, Global Procore Program

AWS Infrastructure Services designs plans delivers and operates all AWS global infrastructure solving the most complex challenges on an unprecedented scale. Our diverse team of engineers supply chain specialists security experts and operations leaders collaborates to deliver the highest standards of safety and security while providing seemingly infinite capacity at the lowest possible cost. This is an inclusive high-ownership culture where bold ideas are welcomed and youre empowered to drive them to completion.
Amazon Web Services (AWS) is seeking a Systems Implementation Manager to join the Global Program Systems team driving the configuration deployment and optimization of a cloud-based construction management platform used by global data center construction teams. You will serve as one of the subject matter experts (SME) and key contributor on system capabilities owning the full implementation lifecycle from requirements gathering and configuration through testing training and post-launch optimization. This role demands hands-on system configuration cross-functional coordination and direct user enablement to deliver measurable value to internal AWS teams and external vendor partners worldwide. The ideal candidate is detail-oriented customer-obsessed and thrives working independently to prioritize scope and execute deliverables on a global scale. You will partner closely with cross-functional teams to drive process improvements feature rollouts and system functionality that directly impacts construction delivery outcomes. The ideal candidate excels at managing multiple priorities navigating ambiguity and driving structure without constraining business objectives. You must demonstrate the ability to influence without authority across subject matter experts spanning broad.
This is a high-ownership role where you will shape how a global user base interacts with critical construction management tools influencing both system strategy and day-to-day operations. Were looking for someone who combines platform expertise with strong program management instincts and a bias for action.

This role sits within AWS Data Center Capacity Delivery a high-performing organization responsible for the design construction and operation of industry-leading data center facilities. You will collaborate with global stakeholders including construction program managers sourcing teams and external software vendors to implement system improvements that drive operational efficiency on a scale.
If youre energized by building scalable solutions enabling global teams and driving operational excellence in an exciting environment this role is for you.


Key job responsibilities
The software product overall is intended to provide a single platform for collaboration between AWS teams and external groups to deliver some of the most technical cost-efficient and fast paced data center construction projects in the world. The Systems Implementation Manager will be responsible for:
Support the full lifecycle of feature rollouts and system enhancements including scoping configuration UAT testing documentation and post-launch monitoring.
Develop and maintain deep functional knowledge of platform capabilities to advise users and stakeholders on best practices and available functionality.
Serve as a primary point of contact for global internal and external system users triaging issues resolving problems and escalating complex cases.
Collaborate with the third-party software vendor to report issues validate fixes communicate requirements and coordinate on feature releases and platform updates.
Support integration touchpoints between the platform and adjacent including data validation and issue troubleshooting.
Identify and implement scalable solutions for complex system and process challenges partnering with technical teams to drive resolution.
Support integration touchpoints with adjacent systems including data validation issue troubleshooting and identify scalable solutions for complex system and process challenges in partnership with technical teams.
Track and report on system usage user adoption support volume and implementation progress to inform team priorities and leadership visibility.
Support the development and enforcement of system policies and compliance standards across the global user base.
Support with the creation and maintaining of SOPs configuration guides training materials and compliance documentation to support consistent global system usage.
Communicate and influence effectively across teams and disciplines building alignment on implementation priorities.


- 7 years of program or project management experience
- 5 years of highly scalable systems experience
- Experience communicating with users other technical teams and management to collect requirements describe software product features and technical designs
- Experience collaborating with cross-functional teams
- Bachelors degree or above in construction management Information Systems Engineering or a related field (or equivalent experience).
- Experience with the full lifecycle of a software launch including configuration user management and issue resolution or significant experience with portions of the lifecycle.
- Experience working with construction management project management or enterprise workflow tools.
- Strong written and verbal communication skills with the ability to translate technical concepts for non-technical audiences operate effectively in ambiguous environments and manage multiple competing priorities.

- 10 years in a technology company environment with experience administering Procore or similar construction management software (SaaS) including system integrations (APIs data syncs) and familiarity with the software implementation lifecycle.
- Experience in data center or mission critical design and/or construction environments.
- Experience working in a complex corporate environment with significant dependencies with teams outside of immediate reporting chains.
- Drive to proactively and continually deepen your level of technical depth on data center design construction and industry practices.
- Procore Certified Professional or equivalent construction management software certification.
- Experience working with external vendors/partners to manage platform performance issue resolution and feature requests within complex corporate environments with significant cross-team dependencies.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

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The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 104500.00 - 160000.00 USD annually