Systems Engineer II- Atlassian Cloud Platform
Job Location:
Salt Lake, UT - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
If youre passionate about building a better future for individuals communities and our countryand youre committed to working hard to play your part in building that futureconsider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online competency-based degree programs WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century one that has received praise from academic industry government and media leaders. Whatever your role working for WGU gives you a part to play in helping students graduate creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Job Description
The System Engineer II reports to the Senior Manager Software Engineer. The primary focus of this position is to administer the environment ensuring users have access and training. The position will also assist in maintaining the customization portion of . Must understand basic system standardized tasks and will apply them under close supervision of management.The Systems Engineer II - Atlassian Cloud Platform reports to the Senior ManagerInfrastructureEngineering. The primary focus of this position is to administer support andoptimizethe universitys Atlassian Cloud Enterprise environment ensuring users haveappropriate access training and support. This positionis responsible formaintainingand enhancing platform configurations automations integrations and governance practices across Atlassian products including Jira Confluence Jira Service Management and Atlassian Guard. The Systems Engineer IIappliesestablished technical standards and operational processes while contributing to platform improvements and enterprise initiatives under general supervision.
Job Duties
Performs system administration configuration maintenance and support for Atlassian Cloud products including Jira Software Confluence Jira Service Management Atlassian Guard and related applications.
Manages and performs Atlassian Cloud configuration deployment and platform administration activities ensuringappropriate rollback recovery and change management proceduresexist at all times.
Resolves Atlassian platform issuessubmittedthrough the universitys ticketing systems and serves as an escalation point for complex platform-related issues.
Reviews platform configurations workflows automation rules scripts integrations and Marketplace applications to ensure adherence toestablishedstandards security requirements and best practices.
Ensuresappropriate backup recovery and continuity procedures aremaintainedin support of organizational disaster recovery requirements.
Creates andmaintainsdocumentation for Atlassian platform architecture configurations governance standards policies procedures and operational processes.
Maintains development testing and production environments and supports feature releases upgrades migrations and platform enhancements.
Maintains data integrity security and governance across Atlassian Cloud environments.
Administers Atlassian Guard user lifecycle management authentication authorization SSO SCIM provisioning and platform security controls.
Designs implements andmaintainsautomation solutions that improve operational efficiency and reduce manual administrative effort.
Evaluates and manages Atlassian Marketplace applications and integrations ensuring compliance with security privacy supportability and operational standards.
Establishes andmaintainsgovernance standards for projects workflows permissions configurations automations and data management.
Works closely with administrators engineers developers product owners and business stakeholders to resolve issues and improve platform capabilities.
Partners with business and technical teams toidentifyopportunities for process improvement and platform optimization.
Participates in and serves as a technical resource for Atlassian-related projects integrations cloud migrations and platform initiatives.
Supports platform monitoring incident response problem management root cause analysis and operational health activities.
Participates in platform roadmap planning and evaluation of new Atlassian Cloud capabilities and features.
Provides guidance and mentoring to less experienced administrators and engineers.
Evaluates business requirements and recommends scalable supportable solutions using native platform capabilities whenever possible.
Performs other job-related duties as assigned.
Knowledge Skills and Abilities
Knowledge of Atlassian Cloud products including Jira Software Confluence Jira Service Management Atlassian Guard and associated best practices.
Knowledge of enterprise identity and access management concepts including SAML SSO MFA SCIM provisioning and governance controls.
Knowledge of platform administration workflow management service management automation and collaboration technologies.
Intermediate to advanced spreadsheet and data manipulation abilities.
Intermediate knowledge of Microsoft 365 services including Outlook Teams and Entra ID.
Ability toassistmanagement with evaluating selecting implementing and supporting Atlassian-related technologies and Marketplace applications.
Ability to serve as a technical resource forescalatedplatform issues.
Understanding ofREST APIs webhooks automation frameworks and enterprise integrations.
Knowledge of Jira workflows permission schemes automation rules service management processes and Confluence administration.
Understanding ofAgile Scrum DevOps and IT Service Management (ITSM) methodologies.
Strong analytical troubleshooting and problem-solving skills.
Strong oral and written communication skills.
Ability to work effectively in a collaborative team environment.
Ability to plan prioritize and meet schedules and deadlines.
Ability to keep management appropriately informed of platform activities and significant issues.
Ability toestablishand maintain productive working relationships with stakeholders customers and coworkers.
Ability toidentify analyze and resolve technical problems effectively.
Commitment to following university policies procedures and security standards.
Minimum Qualifications
Bachelors Degree in Computer Science Information Technology ora relatedfield.
Three (3) years of experience administering enterprise collaboration service management or workflow automation platforms including at least two (2) years supporting Atlassian Jira Confluence or Jira Service Management.
Experience configuring and administering workflows permission schemes notification schemes screens issue types projects spaces forms request types queues SLAs and automation rules.
Experience supporting large-scale enterprise cloud platforms.
Experience with Atlassian Guard SAML/SSO authentication SCIM user provisioning and identity management integrations.
Experience implementing and supporting platform integrations using REST APIs webhooks and related technologies.
Experience with scripting automation or development technologies such as Forge PowerShell Python Groovy or similar tools.
Working knowledge of Agile Scrum DevOps and IT Service Management (ITSM) practices.
Ability to evaluate business requirements and implement scalable maintainable and supportable technical solutions.
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements.Generally equivalentrelevant experience is defined as one year of experience for one year of education and is at the discretion of the hiring manager.
Preferred Qualifications
Atlassian Certified Professional certifications including Atlassian Administration Jira Service Management Atlassian Cloud or related certifications.
Experience administering Atlassian Cloud Enterprise environments.
Experience administering Atlassian Guard and enterprise identity management integrations.
Experience implementing and supporting Jira Service Management in a large enterprise environment.
Experience with cloud migration platform modernization governance and operational excellence initiatives.
Experience integrating Atlassian products with enterprise systems such as Microsoft 365 Entra ID ServiceNow CI/CD platforms reporting tools and other enterprise applications.
Systems administration experience.
Experience supporting higher education or other large complex organizations.
Visa Sponsorship
While we welcome applicants from all backgrounds WGU is not able to provide visa sponsorship for this role.
Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical dental vision telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual flexible paid sick time with no need for accrual 11 paid holidays and other paid leaves including up to 12 weeks of parental leave.How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
Required Experience:
IC
About Company
Western Governors University is an online university where you can earn an affordable, accredited, career-focused college degree at an accelerated pace.
