Systems Consultant
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Job Summary
Founded in 2012 CCT pioneered revenue audit automation for land-based casinos eliminating manual reconciliation and improving financial visibility. Our flagship platform Casino Insight provides a detailed audit-ready view of cash transactions across the casino floor supporting compliance operational efficiency and fraud prevention. Today CCT serves over 300 casinos across the United States Canada and the Caribbean.
Systems Consultants build and maintain the infrastructure that Casino Insight runs on. When a casino buys CCT a Systems Consultant stands up the environment: Windows and SQL Server the application and message-queue tiers remote access and the linkedserver connections that pull data out of the propertys slot table cage and sportsbook systems. After go-live the same Systems Consultant owns that environments health and is the escalation point when something breaks.
It is a genuine consulting role. Most client IT departments are small and many have never integrated a system like ours. You are the expert in the room advising on architecture negotiating firewall and access changes and enabling the clients team to support their side of the deployment after handoff.
You do this work from our Tulsa office not from the casino floor. Nearly every environment build upgrade and troubleshooting session happens remotely over screen shares with client IT so travel is under 10% occasional go-live support a client visit or an industry event. Sitting with the team matters early on: this is a role you learn by overhearing how the person next to you talks a clients network admin through a firewall change. Systems Consultants who are established in the role have the opportunity to move to a hybrid schedule.
- Stand up application and database servers for new Insight Cash and Insight Analytics implementations Windows Server IIS MS SQL Server TLS certificates service accounts scheduled jobs
- Deploy and configure CCTs Data Bridge tier for single-site and multi-property clients
- Configure linked servers and third-party data connections across MSSQL Oracle AS400/DB2 and PostgreSQL slot systems ticketing kiosks and recyclers table games sportsbook
- Set up employee Active Directory sync report distribution backups Cove and training-environment refreshes from production
- Work with client IT to troubleshoot network issues between servers and workstations
- Establish AWS site-to-site VPN tunnels against client firewalls FortiGate Palo Alto Cisco ASA pfSense and others). If youve done this before great if you havent well teach you. Solid TCP/IP fundamentals matter more here than prior AWS experience.
- Configure and maintain SecureLink remote access including gatekeeper setup and audit review
- Support on-prem to AWS replication for hybrid client architectures
- Execute CAS push upgrades and MQ upgrades across the client base
- Diagnose and resolve escalated production issues service failures blocked ports failed jobs disk and performance problems broken integrations
- Monitor environment health and patch levels; act on alerts before clients notice
- Lead client IT kickoff calls: walk their team through requirements architecture and their responsibilities
- Produce clear technical documentation configuration guides environment records in Passportal and knowledge-base articles the rest of the team relies on Support internal CCT IT and end-user requests as part of a shared rotation
Tools youll use: MS SQL Server / SSMS Windows Server Hyper-V IIS Active Directory AWS VPC VPN EC2 S3 IAM CloudWatch) SecureLink Passportal N Central SentinelOne Cove Freshdesk Mavenlink Notion GitHub Slack.
First 30 days: Local and lab environments built; oriented on the CCT stack; handling internal IT and enablement tickets with review
First 60 days: Completing a full server environment build in lab independently; running Data Bridge deployments and upgrades in client environments with light supervision
First 90 days: Owning a client environment build end-to-end leading a client IT kickoff call and handling standard support tickets without review
New Systems Consultants work through a structured 90-day plan with a defined milestone checklist shadowing time with each member of the team and a specialty track chosen with your manager (networking database integrations or internal IT.
This is the part of the job we care most about and its the part thats hardest to teach.
Our documentation is good and you will use it. However a runbook cannot tell you why step 6 exists what it assumes about the clients network or what to do when the environment in front of you doesnt match the one the runbook was written against. Working through the steps without understanding the mechanism behind them is how a build passes every checkbox and still fails at go-live.
What that looks like day to day:
Understand the why before the how. You should be able to explain what a linked server actually does why a VPN tunnel needs matching phase-2 selectors or why a service account failed after a password policy change not just recall the fix that worked last time.
Diagnose dont guess. Read the error. Check the log. Form a hypothesis test the one thing that would disprove it and narrow from there. Restarting services and re-running the installer until something changes is not troubleshooting.
Know when youre outside what you understand. Being unsure is fine and expected this stack is deep. Pretending otherwise in front of a clients IT director is not. Ask escalate or go read then come back with an answer you can defend.
Improve the process you inherited. When you find a gap an undocumented step or a step that exists only because someone once did it that way say so and fix it. We would rather hear this instruction is wrong and heres why than watch it get followed for another two years.
Be genuinely curious. The people who do well here take apart systems theyve never seen because they want to know how they work not because a ticket forced them to.
- Bachelors degree in a technical field (Computer Science MIS Computer Engineering etc.) or equivalent practical experience
- Hands-on proficiency with MS SQL Server (backup/restore scheduled jobs linked servers permissions) Windows Server Active Directory and IIS
- Working knowledge of TCP/IP networking firewalls NAT VPN concepts DNS certificates port troubleshooting
- Excellent written and verbal communication; able to explain a technical requirement to a clients IT director and to write documentation someone else can follow
- Demonstrated troubleshooting discipline a structured method for isolating a problem and the ability to walk us through the reasoning behind a hard issue you solved not just the outcome (see How We Expect You to Think)
- Comfortable owning multiple client projects at once and driving them to a deadline without being managed day to day
- Ability to pass stringent background investigations and obtain gaming licensure/registration where required by client jurisdictions
Preferred
- 3 years in systems administration infrastructure engineering implementation consulting or a comparable technical role
- AWS experience especially VPC networking and site-to-site VPN a real advantage but something were prepared to train
- Virtualization (Hyper-V VMware) and cloud or hybrid infrastructure
- Exposure to Oracle DB2/AS400 or PostgreSQL
- Scripting for automation (PowerShell T SQL)
- Gaming hospitality or another regulated industry
- Relevant certifications (AWS Microsoft CompTIA Network/Security)
- Our team works on-site in the Tulsa OK office collaborating daily with client IT over calls and shared remote sessions. Hybrid flexibility opens up once youre established in the role.
- Travel under 10%
- Casinos operate 24/7 so cutovers upgrades and go-lives are occasionally scheduled outside standard hours or on weekends. This is planned in advance not routine.
- On-call duty rotates weekly among the SC team covering escalated production issues
Required Experience:
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About Company
About CCT CCT is the creator of Casino Insight™, the award-winning platform trusted by more than 350 casinos worldwide to automate cage operations, revenue audits, and operational analysis. Since 2012, Casino Insight has helped casinos replace manual work with streamlined workflows, i ... View more
