Systems Analyst IIIII System Administration

JOB SUMMARY

Job Profile Summary

This role is responsible for designing implementing and optimizing enterprise observability solutions across infrastructure applications cloud platforms services and operational technology environments. The position leads efforts to improve monitoring telemetry alerting dashboards automation and service health visibility to support operational excellence and faster issue detection. The role partners with infrastructure application cybersecurity network and operations teams to identify observability gaps resolve complex issues and define monitoring requirements for new and existing addition the position provides technical leadership through mentoring documentation standards development and continuous improvement of observability practices.

This position may be filled as either an Systems Analyst II or Systems Analyst III. The level offered will be determined at the time of hire based on the selected candidates experience qualifications skills and demonstrated capabilities.

Required Qualifications

• 58 years of experience in enterprise IT environments with a primary focus on observability monitoring strategy telemetry and operational visibility.

• Proficiency in at least two enterprise observability or monitoring platforms such as Dynatrace Grafana Microsoft SCOM OpsView Venafi or equivalent tools.

• Experience with observability automation scripting such as PowerShell or Python Ansible Automation Platform (AAP) and API-based integrations across infrastructure applications and services.

• Strong understanding of metrics logs traces events system performance and event management concepts.

• Demonstrated ability to lead technical observability initiatives and mentor staff in a collaborative team environment.

• Experience developing dashboards alerts service health views and KPIs aligned to business application and operational needs.

• Familiarity with ITIL processes incident management change management and CMDB integration is preferred.

Preferred Qualifications

• Experience supporting observability in hybrid segmented or air-gapped domains.

• Background in infrastructure networking storage cloud DevOps Site Reliability Engineering or observability domains.

• Experience monitoring SCADA systems operational technology or other critical operational environments.

• Exposure to enterprise ticketing systems such as ServiceNow CMDB relationships service mapping and operational support workflows.

Essential Functions and Responsibilities

• Design implement and optimize proactive observability solutions across infrastructure applications services cloud platforms and operational technology environments.

• Improve alerting event correlation telemetry collection dashboards and service health views to support operational excellence and faster issue detection.

• Partner with infrastructure application support cybersecurity network and operations teams to ensure visibility across critical systems and services.

• Analyze complex incidents and recurring problems identify observability gaps and coordinate the appropriate personnel to troubleshoot and resolve issues.

• Provide consultative support on monitoring and observability design for internal teams projects and new technology initiatives.

• Perform root cause analysis on resolved problems and design proactive monitoring alerting or automation improvements to prevent recurrence.

• Mentor and support junior and mid-level monitoring or observability specialists in technical growth standards adoption and project execution.

• Review configurations dashboards alerts integrations and automation developed by team members to ensure quality consistency and alignment with observability standards.

• Lead knowledge-sharing efforts and create internal documentation runbooks standards and SOPs for observability practices.

• Complete assigned tasks to support approved application infrastructure and observability-related change controls.

• Collaborate with IT personnel on technology and support issues providing proactive and timely communication on monitoring health gaps and remediation progress.

• Consult with application and infrastructure teams on new initiatives and define the monitoring telemetry dashboarding and alerting impacts required for successful support.

• Communicate effectively through written updates technical documentation presentations and cross-team discussions.

• Work independently with minimal supervision while managing multiple observability priorities and operational needs.

• Maintain subject matter expertise in observability platforms telemetry practices infrastructure technologies security considerations and governance requirements.

Work Experience

• Significant experience with enterprise observability monitoring platforms and current data center technologies.

• Experience implementing supporting or integrating observability capabilities for:

• Infrastructure hardware and platform configuration

• IP networking and network telemetry

• Windows Server Unix or Linux operating systems

• Shared storage technologies

• Virtualization technologies

• Event monitoring logging metrics tracing and data collection techniques

• Public cloud technologies and cloud-native monitoring patterns

• Proven track record of mentoring influencing and facilitating discussions across a wide range of teams and technologies.

• Training and experience related to:

• Operating systems software

• Computer hardware

• Networking

• Communications

• Security administration

• Observability tools telemetry standards dashboarding alerting and automation

• Experience identifying researching and analyzing core technology problems and performing root cause analysis using observability data.

• Experience reviewing and interpreting dashboards event logs telemetry data system alerts error logs support documentation and technical correspondence.

• Experience researching preparing and composing operating procedures observability standards documentation reports and correspondence.

• Experience interacting with customers vendors and cross-functional technical teams to define monitoring requirements and improve operational visibility.

Knowledge Skills and Abilities

• Ability to analyze observability data identify patterns and translate findings into actionable improvements.

• Ability to interact advise guide train and communicate effectively with technical and non-technical stakeholders.

• Ability to conduct technical discussions present observability recommendations and exchange information clearly across support engineering and leadership audiences.

• Ability to balance operational support needs with long-term observability strategy standardization and continuous improvement.

Licenses and Certifications

• None required

Licenses and Certifications

• None required

Strength Factor Rating - Physical Demands/Requirements

• Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift carry push pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Strength Factor Description - Physical Demands/Requirements

• Standing: Remaining on ones feet in an upright position at a work station without moving about (Occasionally)
• Walking: Moving about on foot (Frequently)
• Sitting: Remaining in a seated position (Constantly)
• Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)
• Carrying: Transporting an object usually holding it in the hands or arms or on the shoulder (Occasionally)
• Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)
• Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)
• Climbing: Ladders Stairs (Occasionally)
• Balancing: Maintaining body equilibrium to prevent falling (Occasionally)
• Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)
• Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)
• Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)
• Crawling: Moving about on the hands and arms in any direction (Occasionally)
• Reaching: Extending hands and arms in any direction (Constantly)
• Handling: Seizing holding grasping turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)
• Fingering: Picking pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)
• Feeling: Perceiving such attributes of objects/materials as size shape temperature texture movement or pulsation by receptors in the skin particularly those of the finger tips (Constantly)
• Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)
• Hearing: Perceiving the nature of sound by the ear (Frequently)
• Tasting/Smelling: (Occasionally)
• Near Vision: Clarity of vision at 20 inches or less (Constantly)
• Far Vision: Clarity of vision at 20 feet for more (Frequently)
• Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)
• Vision: Color - The ability to identify and distinguish colors (Constantly)

Working Conditions/Environment

• Employee is subject to inside environmental conditions

Working Conditions

• Well lighted climate controlled areas (Constantly)
• Frequent repetitive motion (Constantly)
• CRT (Computer Monitor(s)) (Constantly)

Travel

• Travel in and around office facilities

Driving

• Based on assigned tasks employee may be assigned a company vehicle requiring the applicable drivers license

ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race color sex pregnancy sexual orientation age religion creed national origin gender identity disability military/veteran status genetic information or any other categories protected by applicable law.

The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of ONEOK.

ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation email or call 1-.