Systems Administrator L3

• Provide support for implementation troubleshooting and maintenance of IT systems
• Manage daily activities of configuration and operation of IT systems
• Provide Tier 1 (Help Desk) problem identification diagnosis and resolution of problems
• Provide assistance to users in accessing and using IT systems
• Provide support to IT systems including day-to-day operations monitoring and problem resolution for all the client/server/storage/network devices mobile devices etc.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification diagnosis and resolution of problems
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization and perform system capacity analysis and planning
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Provide in-depth experience in trouble-shooting IT systems
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software troubleshoot maintain integrity of and configure network components along with implementing operating systems enhancements to improve reliability and performance
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Support the design of the systems mission architecture and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware applications and software integration

• TS/SCI Poly
• BS 15 years experience
• 5 yrs experience in Information Assurance (In addition to systems-based operating systems configure and manage virtual environments)
• 5 yrs experience in Information Technology (Patch systems based on state-of-the-art security and functional parameters)
• Experience with enterprise-level Linux distributions (e.g. Red Hat CentOS Ubuntu)
• Strong knowledge of Linux operating systems and command line interface (CLI)
• Experience with system automation tools with a focus on Ansible
• Knowledge of network protocols and services (e.g. TCP/IP DNS DHCP)
• Familiarity with virtualization technologies (e.g. VMWare KVM Docker OpenShift)
• Knowledge of database management systems (e.g. MySQL PostgreSQL)
• Experience with monitoring and logging tools (e.g. Nagios Zabbix ELK Stack)
• Understanding of security best practices and protocols
• Familiarity with version control systems (e.g. Gitlab)

• 100%company-paidhealthdental andvisionpremiums
• Automaticcompany contributedHealth Savings Account (HSA)upto$3900for families
• Up to 7 weeksof Paid Time Off (PTO)
• Automatic 401kInvestment
• Paid11 Federal Holidays
• BlueCross BlueShieldHealth Insurance
• Tuition/TrainingReimbursement
• Access toRavensseason ticketsin club level
• Company-paidgolf events foryour timeandcourse fees

Technology Resource Experts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics pregnancy protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.