Systems Administrator I

Agency

Department

The Systems Administrator I under general direction/supervision performs routine systems administration support functions and provides technical support and systems administration services for faculty staff administrators and designated instructional spaces within the School of Public and Allied Health.

This position is responsible for maintaining computing systems supporting Apple and Dell hardware administering software and user accounts troubleshooting technology issues supporting audiovisual (AV) equipment supporting eSports technology and facilities and assisting with network server and cybersecurity initiatives. The incumbent serves as the primary technology resource for the School ensuring reliable secure and efficient operation of computer systems classroom technology conference room equipment eSports gaming systems and related IT infrastructure. This role requires strong customer service skills and the ability to support various technology environments in an academic setting.

The salary isdeterminedin accordance withthe Universitys compensation structure and will becommensuratewith the candidates education and experience within the assigned salary range for this position.

Responsibilities:

End-User Technology Support:

• Provide Tier I and Tier II technical support to faculty staff and administrators.
• Diagnose and resolve hardware software operating system printer and connectivity issues.
• Install configure maintain and troubleshoot desktop and laptop computers.
• Create and maintain user accounts permissions and access rights.
• Assist with workstation deployment upgrades and technology refresh initiatives.
• Provide support for remote and hybrid work technologies.
• Maintain accurate records of service requests resolutions and technology inventory.

Apple and Dell Hardware Support:

• Configure deploy and support Apple MacBook iMac Mac Mini iPad and iPhone devices.
• Support Dell desktops laptops docking stations monitors and peripherals.
• Assist with operating system installations updates and device management.
• Coordinate warranty repairs and vendor-supported maintenance services.
• Recommend replacement schedules and hardware standards.

Audio-Visual (AV) and Classroom Technology Support:

• Install configure maintain and troubleshoot AV equipment in classrooms conference rooms and event spaces.
• Support projectors interactive displays digital signage video conferencing systems microphones speakers cameras and presentation technologies.
• Provide technical support for meetings webinars training sessions and special events.
• Conduct routine inspections and preventative maintenance of AV systems.
• Coordinate repair and replacement of AV equipment as needed.

eSports Support:

• Provide technical support for eSports gaming systems peripherals streaming/broadcast equipment and related software ensuring reliable operation of eSports labs and competition spaces.
• Assist with the setup configuration and troubleshooting of gaming hardware and networking to support practices tournaments and special eSports events.

Systems Administration and Infrastructure Support:

• Install upgrade and configure server hardware and software; assist with the design and implementation of server systems.
• Assist with installation and configuration of network file servers and hardware; complete server testing and application.
• Conduct basic server performance analyses and tuning; monitor system performance to identify potential operational issues.
• Create programs for automating system administration.
• Analyze system logs and identify potential issues; troubleshoot and repair hardware software and configuration problems; assist with troubleshooting network problems.
• Support file shares cloud services storage systems and backup solutions.
• Assist with technology deployments system integration testing and upgrades.
• Document server support methods procedures and configurations.

Information Security and Compliance:

• Assist in implementing cybersecurity policies endpoint security controls and patch management processes.
• Monitor and report security vulnerabilities and technology risks.
• Monitor and maintain system security; provide backup protection and recovery support for client data.
• Support disaster recovery and business continuity efforts.
• Ensure compliance with university state federal and cybersecurity standards.

Technology Planning and Administrative Support:

• Assist leadership with technology assessments and recommendations.
• Assist with recommendations specifications and plans for server hardware and software purchases.
• Participate in hardware and software procurement activities.
• Maintain technology inventory records and asset tracking.
• Research and evaluate emerging technologies to determine their applicability to clients needs and to support teaching research and administrative operations.

Other Duties as Assigned:

• Perform other related duties as assigned in support of the School of Public and Allied Health Prairie View A&M University and university technology operations.
• Participate in cross-functional initiatives process improvement efforts knowledge management activities and technology-related projects consistent with the positions purpose and classification.

Require Education and Experience:

• Bachelors degree in applicable field or equivalent combination of education and experience.
• Two years of related experience.

Required Knowledge Skills and Abilities:

• Knowledge of word processing and spreadsheet applications.
• Knowledge of intermediate troubleshooting client relations formulating and contributing ideas and the Information Technology Interface Library (ITIL).
• Ability to multitask and work cooperatively with others.
• Excellent written communication analytical interpersonal and organizational skills.

Special Requirements:

• Applicants with equivalent experience in lieu of a Bachelors degree may be considered. One year of the related experience is the equivalent of one college year. Applicants being considered for the equivalency must have four years of related experience to meet the equivalency in lieu of a Bachelors degree plus the minimum required years of experience. Applicants being considered for the equivalency must have a total of six years of experience.

All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.