Systems Administrator

Mary Free Bed Summary

We have the great privilege of helping patients and families re-build their lives. Its extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients Ask for Mary they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee from support staff and leadership to clinicians and care providers.

Mary Free Bed is a not-for-profit nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient outpatient sub-acute rehabilitation orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation Mary Free Bed physicians nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed we take pride in our values-based culture:

Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.

Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.

Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.

Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family patients staff and community.

A Proud Tradition. Years of dedicated quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

This role is responsible for the installation configuration and maintenance of the organizations IT infrastructure including (but not limited to) servers software storage and other enterprise systems. The Systems Administrator ensures system reliability performance and security by monitoring operations applying updates and troubleshooting issues. Additionally the role involves managing user access implementing backup and recovery processes and supporting the daytoday technical operations of Mary Free Bed. The Systems Administrators also collaborates with other IT team members to optimize environments and support business continuity. This work is performed through long-term project functions as well as the execution of day-to-day tasks. This is a hybrid position with a mix of remote and on-site duties.

Essential Job Responsibilities

Installation maintenance and monitoring of server environment

o Management of VMware virtual server hosts configured for metro-clustering

o Guest operating system and software installation/upgrades

o Hardware and firmware updates

o Manage backups and restores

o Performance monitoring and overall efforts to minimize system downtime.

Directory management (Active Directory on-premises/Entra ID online)

o User/Device security configuration including SSO and app integrations with Microsoft Entra ID

o Group policy management

o Provisioning automation (Powershell scripting Graph integrations etc.)

o License management

Microsoft Exchange

o Exchange Online/365

o On-prem relays

o Email security

Shared storage management

o Everpure

o Dell-EMC Isilon

o Synology

o Veeam backup management

o File share security

Software/device deployment

o MECM (imaging distribution patch management)

o MDM (InTune WorkspaceOne etc.)

Print management

Cybersecurity

o Threat discovery and mitigation

o Root cause analysis/investigation

o Disaster recovery

o Vulnerability/risk management

o Perform audit and assessment duties

Break/fix resolution through help desk ticket escalation

Create and maintain technical documentation

Project management

Perform tasks outside of regular business hours as required

Travel to other locations as required

Participate in 24/7 on-call rotation

Other duties as assigned

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages coaches and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

Bachelors Degree from an accredited institution or equivalent certifications/work experience

Minimum 5 years of IT experience managing servers enterprise software and online/on-prem domain services.

Able to work independently to research and resolve critical issues

Able to forge and maintain positive and productive vendor relationships

Demonstrates effective teamwork

Demonstrates strong project management skills

Demonstrates information management skills to document communicate explain interpret and present data.

Demonstrates a strong work ethic focused on effective results minimal user disruption and customer service

Physical Requirements for Essential Job Qualification

Levels:

None (No specific requirements)

Occasionally (Less than 1/3)

Frequently (1/3 to 2/3)

Majority (More than 2/3)

Remain in a stationary position: Majority

Traverse or move around work location: Occasionally

Use keyboard: Frequently

Operate or use department specific equipment: None

Ascend/Descend equipment or ladder: None

Position self to accomplish the Essential Functions of the role: None

Receive and communicate information and ideas for understanding: None

Transport position and/or exert force:

Up to 10 pounds:

Up to 25 pounds:

Up to 50 pounds:

Up to 75 pounds:

More than 100 pounds:

Other weight: Up to 35 pounds Occasionally

Other: None

Consistent with the Americans with Disabilities Act (ADA) it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment including the application process. If reasonable accommodation is needed please contact the Talent Acquisition team at

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender national origin age genetic information veteran status disability or other legally protected characteristic.