Systems Administrator

• Provide Enterprise level support for Microsoft 365 services Identity Provider Services (IDP) Active Directory and Microsoft Exchange.
• Demonstrated expert-level knowledge in Tier 3 support for Microsoft 365 and Microsoft Exchange
• Provide expert technical guidance analysis and problem resolution for operational problems impacting enterprise IT services.
• Lead root cause analysis (RCA) efforts for major incidents and develop long-term solutions to prevent recurrence.
• Isolate identify analyze and resolve complex hardware software and communications problems across the enterprise.
• Research document and apply security configurations to Windows OS cloud environments and applications to ensure compliance.
• Create white papers technical reports evaluations and documentation to summarize findings.
• Utilize PowerShell for M365 Exchange and Active Directory to automate tasks manage configurations and resolve issues.
• Design develop and maintain automation scripts and workflows to improve system efficiency and reduce manual interventions.
• Lead studies and tests of next-generation products to evaluate their feasibility and performance for enterprise implementation.
• Develop and coordinate technical projects working collaboratively with other teams to achieve enterprise-wide goals.
• Participate in the planning and execution of disaster recovery and business continuity tests for critical IT systems.

• Must be a U.S. citizen
• Tour of Duty: Set Schedule
• Security Requirements: Critical Sensitive with Secret Access
• Appointment is subject to the completion of a favorable suitability or fitness determination where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born aftermust be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: No
• Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See for more information.
• This position and any future selections from this announcement may be used to fill various shifts located anywhere within DLA Information Operations J6.
• This position is subject to an initial drug screening and random testing thereafter. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e. start date).
• The selectees inability to successfully pass; or refusal to conduct the test may result in...
• ...the TJO or FJO being withdrawn during the recruitment process or subsequently being removed from Federal service for failure to meet a condition of employment.
• You may be required to sign a Drug Test Statement of Understanding if you are selected for this position

To qualify for an IT Specialist (SYSADMIN/INFSOEC) your qualifications must include:

A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to
successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level
applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay
systems in the Federal service military or private sector. Applicants must meet eligibility requirements including time-ingrade
(General Schedule (GS) positions only) time-after-competitive appointment minimum qualifications and any other
regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:

- Creditable specialized experience includes: progressive IT experience that shows an ability to
support critical infrastructure at a tier 3 level in a large-scale environment. This involves serving as an
Serves as a Subject Matter Expert (SME) escalation point for difficult and complex incidents involving
Microsoft 365 with a focus in support Microsoft Exchange.
- Support administer and troubleshoot Microsoft 365 services and/or Microsoft Exchange at a tier 3 level.
To include the ability to isolate identify analyze and resolve hardware software and/or communication
problems. Develop coordinate and lead technical projects working collaboratively with other teams
to achieve enterprise-wide goals.

B. Education: Applicants may not qualify for this position based on education in lieu of specialized experience

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional philanthropic religious spiritual community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.