System Technician II

Troons Corporate office located in Scottsdale AZ is pleased to announce an excellent career opportunity for aâSystem Technician II! We are seeking a highly motivated individual who is eager to learn contribute and advance their career within a rapidly growing organization. The ideal candidate will bring a strong commitment to professional development and a desire to succeed in a dynamic corporate environment.

Compensation: $54000- $62000. In-office position.

Job Summary:
The System Technician II plays a pivotal role as a responder to all company-related IT support needs encompassing a diverse array of IT hardware and software solutions. Our Helpdesk staff captures general information regarding IT concerns escalations needs or issues and takes appropriate actions to resolve them or escalates the ticket as deemed necessary.

Key Responsibilities:

• Monitor and Execute incidents/service requests through our in-house ticketing system.
• Respond to requests for technical assistance through phone queues and log case details accordingly in the ticketing system.
• Diagnose and document technical issues with all software and Hardware including but not limited to workstations and peripherals USB/Network printers Point-of-sale systems VOIP Phones and Mobile Devices.
• Troubleshoot and diagnose technical issues affecting end users in collaboration with the team and act as an escalation point for System Technician I in resolving complex issues.
• Maintain and mediate networking-related issues affecting firewalls switches access points and other devices across all supported sites.
• Engage third-party vendors when necessary to resolve POS ISPs cameras GPS and VoIP outages outside our in-scope services.
• Advise users on IT-defined best practices and communicate company policies.
• Facilitate System Tech I escalations
• Provide Emergency on Call support for our clients based off rotating schedule.

Qualifications/Experience:
Required

• Excellent written and verbal communication skills.
• Attention to detail.
• Critical thinking skills

Preferred:

• Leadership experience
• Training experience

Knowledge and Skills:
Required

• Working knowledge of fundamental operations of relevant software hardware and other equipment.
• Ability to efficiently use ticketing systems to document and track all support calls.
• Familiarity with Microsoft Operating Systems and Office Suites.
• Flexibility with schedule as this position requires shift work.
• Performs other duties as required

Education Requirements:
Minimum education credentials required for the role

• Associate degree in computer science or 1-year work experience in related field.

Certificates/Licenses:

• ITIL v4
• A
• Network
• Security
• Cisco Certified Network Associate
• MCDST.

Physical Requirements:

• Ability to lift 20 lbs.

Environment/Noise:

• Fast-paced environment
• Collaborative environment
• Office role
• Mid-high noise due to call center

About Troon

Founded in 1990 and headquartered in Scottsdale AZ Troon is the worlds largest professional club management company that specializes in services in golf hospitality and residential communities.âWith more than 900 locations in 45 states and 27 countries Troon is a leading employer in hospitality.âGuided by values that emphasize being infectiously energetic consciously kind and humbly prosperousâTroon offers professionals the opportunity to grow and succeed within a globally respected organization.âLearn more atâ.â

Required Experience:

IC