System Operations Manager Trade Support

About this role:

This role is a leadership position within End User Services responsible for leading Trader Desktop and Voice Support across the Central and Western U.S. trading floors supporting Commodities Equities Fixed Income and Advisor trading businesses. The role provides oversight of operational performance risk management incident resolution and service delivery for critical desktop voice and collaboration technologies. Responsibilities include team leadership onboarding performance management workforce planning and building strong partnerships with Lines of Business. The successful candidate will work closely with Technology Risk Compliance and Engineering teams to ensure support services are delivered effectively and aligned with regulatory security and operational requirements while maintaining service excellence and adherence to Service Level Agreements (SLAs).

In this role you will:

• Manage a Systems Operations Engineers team that provides Desktop and Voice support to Traders
• Engage stakeholders and internal partners associated with the Systems Operations functional area
• Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
• Make decisions and resolve issues regarding operating systems application software and system management tools to meet business objectives
• Interpret and develop policies and procedures and understand compliance and risk management requirements for supported system area
• Collaborate and consult with analysts Information Technology personnel or vendors
• Manage mid to highly experienced analysts
• Manage allocation of people and financial resources for Systems Operations
• Mentor and guide talent development of direct reports and assist in hiring

Required Qualifications:

• 5 years of Systems Engineering and Technology Architecture experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
• 2 years of Leadership experience
• 1 year of direct management within technology

Desired Qualifications:

• 4 years of experience leading and developing individual contributors in an IT or enduser services environment supporting trader floors
• Bachelors degree or above in Computer Science Business other related discipline
• Abilities to lead and drive Operation efficiencies & improvements and automations
• Ownership of processes procedures or service offeringswith moderatetohigh complexity
• Strong understanding of IT service operations incident/problem management in ServiceNow and continuous improvement
• Demonstrated risk management disciplineand adherence to enterprise policies and controls
• Experience balancing business outcomes with risk and regulatory requirements
• Experience with cloud technologies including Azure Google Cloud Platform (GCP) and AWS.
• Ability to Drive operational efficiency and improve productivity.
• Works well under pressure with the ability to deliver information and services in an expedited manner.
• Experience in Data Analysis utilizing Microsoft Suite and Ability to generate Executive summaries and present it in PowerPoint Presentations
• Utilize data analysis and reporting tools to track operational performance identify trends and deliver meaningful insights to stakeholders through dashboards and executive summaries

Job Expectations:

• This position required to be in the office five days per week
• This position does not offer visa sponsorship

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.