System Manager (On-Site Phoenix, AZ)

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

The Command Center Software Deployment Managed & Support Services and Success organization is the team that supports our public safety agencies throughout North America. We are committed to providing services for our customers who use MSI products; allowing them to focus on their mission and enabling them to respond faster. Our field teams are focused on providing services and administration of various public safety software products such as 9-1-1 Call Handling Real-Time Crime Center Computer Aided Dispatch Records Management Systems Jail Management Systems and Mobile Data Computing among other offerings.

This pivotal role as a Motorola Solutions System Manager oversees the PremierOne Records Management System exclusively for the Phoenix Police Department (PhoenixPD) the nations second-largest police agency and a key partner of Motorola Solutions. Located on-site with the Phoenix PD the System Manager functions as a liaison between the Phoenix PD customer and Motorola Solutions support division. Responsibilities include managing customer RMS systems associated services and interfaces; proficiency in basic network infrastructure and MSSQL database operations is crucial. The System Manager cultivates constructive relationships with the Phoenix PD proactively addresses issues and ensures adherence to operational protocols upholding the deliverable tasks within the customers master service agreement and maintenance contract.

This is an on-site position working at the Phoenix Police Departments administration building in Phoenix Arizona.

Responsibilities & Requirements:

• 1 years of Public Safety Applications experience is required for this position.

• Provide regular and frequent communication to requestors of assigned work orders; ensure requestor is fully advised as to the progress or delay of their work order

• Take proactive measures to identify and improve internal efficiencies and grow knowledge of the customer processes; remain current on best practices and market trends

• Experience working with or deploying hardware and software solutions required for this position.

• Experience creating positive working relationships with customers and application end users

• Able to function effectively in a fast-paced demanding environment that regularly requires the ability to multitask

• Excellent verbal and written communication skills Comfortable working both alone and in a team environment

• Ability to troubleshoot application system issues including hardware network and third-party components

• Self-motivated with the ability to manage workload with minimal oversight

• Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)

• Experience with Public Safety Applications including CAD & RMS

• Experience with Virtualization software

• Experience with firewalls and routers; Fortigate preferred

• Familiarity with SQL

Preferred Qualifications:

• Motorola PremierOne RMS Experience or comparable RMS applications

• Proficiency in NIBRS incident base reporting

• Experience with Microsoft SQL Server ODBC and Ops Manager (SCOM)

• Experienced with Network Load Balancing (NLB) and Clustering

• Experience with hardware blades and Storage Area Networks (SAN); HP preferred.

• Travel Requirements for this position 10%

Candidates must reside in Arizona to be considered for this position.

This position is subject to working in high-security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check.

Target Base Salary Range:$100000 - $110000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

#LI-JM3

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Required Skills:

• High School diploma Bachelors degree in General Studies or Engineering IT or Technology.

• Must be able to obtain a background clearance as required by our government customers.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Under 10%NoneExperiencedYes

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.