System Development Engineer, Hub Tech Tooling

Amazons Hub Delivery program enables local businesses to serve their communities as package delivery partners and were building the technology to scale it to 40000 partners worldwide. Were looking for a System Development Engineer to own our Amazon Connect contact center platform and its Salesforce integration from the ground up. This is a greenfield build: youll design the architecture build CI/CD pipelines implement omnichannel routing (voice SMS email chat) and operate the system in production. If you want full ownership of a high-impact platform that directly transforms how thousands of partners communicate with Amazon this is the role.

Key job responsibilities
Design and implement the Amazon Connect architecture supporting voice SMS email and chat channels for a global partner base
Build and maintain CI/CD pipelines for deploying contact flows Lambda functions and infrastructure changes across dev/staging/production environments
Implement Salesforce CTI integration enabling click-to-call automatic call logging screen pops with partner information and call recording storage
Configure intelligent contact routing based on partner attributes agent availability language preferences and business rules
Set up 2-way SMS capabilities including number provisioning opt-in/opt-out management and CRM activity logging
Build email-to-case integration routing partner emails to Salesforce Cases with automatic assignment and SLA tracking
Implement self-service capabilities using Amazon Lex for common partner inquiries
Establish monitoring and alerting using CloudWatch Connect metrics and custom operational dashboards
Collaborate with adjacent teams building on the same platform to share patterns and establish reusable components
Own operational excellence: on-call rotation runbooks incident response and capacity planning
Support multi-language and multi-region expansion


A day in the life
Youll start your day reviewing operational health dashboards for the Connect instance then shift into building whether thats writing CDK to deploy new contact flows debugging a Lambda integration with Salesforce or configuring routing rules for a new region launch. Youll collaborate with product managers defining partner communication requirements work with field operations teams to understand their workflows and partner with other engineering teams building on AWS Connect to share patterns. Some days youll be deep in code; other days youll be whiteboarding architecture for the next phase of the platform.

About the team
Hub Tech Tooling builds and operates the technology platform powering Amazons Hub Delivery program. We own CRM systems AWS integrations and communication infrastructure supporting partner operations across multiple countries. Our team operates at the intersection of cloud services and business applications building systems that enable field teams to scale globally without linear headcount growth. We value engineers who take ownership move fast and deliver complete solutions.

- Experience in automating deploying and supporting large-scale infrastructure
- Experience programming with at least one modern language such as Python Ruby Golang Java C C# Rust
- Experience with CI/CD pipelines build processes
- Experience building services using AWS products
- 3 years of non-internship professional software development experience

- Experience with distributed systems at scale
- Experience with AI/ML technologies
- Experience developing or delivering training programs across multiple sites or regions or experience with Learning Management Systems (LMS)
- Experience with Amazon Connect (contact flows routing profiles queues Lambda hooks)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Austin - 129200.00 - 174800.00 USD annually