System Administrator

• Take the incidents nobody else could close: advanced troubleshooting root-cause analysis and the judgment call on whether an incident is a one-off or the first sign of a system-wide problem
• Administer Active Directory Azure Entra ID and Microsoft 365: accounts group policy permissions and access controls
• Write build and deploy PowerShell scripts to automate builds deployments and routine work across multiple environments
• Install update and patch applications across the enterprise; author and test install scripts; package and integration-test applications
• Plan and deliver the Windows 11 migration keeping every agency application working under the USGCB desktop baseline
• Harden workstations monitor threats and work with the agency security operations team on virus scans malware remediation and desktop data recovery
• Support Microsoft 365 products including SharePoint OneDrive Teams and Power Apps plus mobile device configuration
• Monitor network performance and troubleshoot connectivity across LAN and WAN infrastructure
• Document your work in Zendesk thoroughly enough that another technician or analyst can pick it up without you in the room

• A bachelors degree in information technology computer science information systems or a related field or ten years of relevant professional experience in place of the degree
• Hands-on system administration in a Microsoft enterprise environment including Active Directory Entra ID and Microsoft 365
• PowerShell scripting you have written and shipped not just edited
• Endpoint management and patching experience with Intune ManageEngine Endpoint Central or comparable tooling
• Experience serving as the escalation point above Tier 1 and Tier 2 support
• Clear written documentation habits

• A Microsoft role-based certification such as Endpoint Administrator Azure Administrator or Microsoft 365 Administrator
• ITIL v4 Foundations
• A Windows 10 to Windows 11 enterprise migration you helped deliver
• Prior support to a federal civilian agency particularly a small one
• Experience supporting assistive technology (the environment includes JAWS Fusion Dragon ZoomText and Duxbury Braille)
• Comfort with a legacy estate alongside the modern stack: the inventory includes Oracle 11G HP-UX PowerBuilder Kofax and Livelink
• SUSE Linux Enterprise Server administration

• Standard schedule is an eight-hour day scheduled between 7:00 a.m. and 7:00 p.m. Eastern Monday through Friday excluding federal holidays. Occasional weekend work may come up with advance government approval.
• On-site at agency headquarters in Washington DC (NoMa area Metro-accessible). Telework is by exception only and requires government approval.
• You will work on a government-furnished laptop. Personal devices cannot connect to the agency network.
• At least 40 hours per year of paid professional training in your core skill areas at no cost to you.
• Occasional travel to agency field offices reimbursed at federal travel rates

Devis is an AA/EOE/M/F/Disabled/VET Employer committed to providing equal employment opportunity without regard to an individuals race color religion age gender sexual orientation veteran status national origin or disability.