System Administrator I

• Monitor helpdesk provide prompt and accurate user support.
• Provide detailed ticket updates on a daily basis.
• Create and maintain timely high-quality user system and problem documentation.
• Use and follow department documentation to complete tasks.
• Research hardware and software make purchase recommendations.
• Configure install and maintain a wide variety of hardware Windows desktops laptops and servers iPads digital signs security cameras printers Meraki network equipment.
• Make recommendations for improvement based upon reported or potential problems.
• Perform server maintenance install and update server software.
• Participate in department meetings providing input and suggestions.
• Configure install and maintain iPad and PC-based Point of Sale hardware.
• Clear written and verbal communication with users teammates and vendors.
• Assist departmental management with development of systems standards strategic directions and priorities.
• Must be available after hours to accept and respond to any on-call emergencies.
• Regular and predictable in-person attendance is an essential requirement of the job.
• Performs other related duties as required.

• Associates degree in Information Systems or equivalent experience required.
• Valid NYS Driver License and access to personal vehicle required.
• Reliable home internet required.

• High level of detail orientation troubleshooting and communication required.
• Ability to work independently and within a team.
• Demonstrates capacity for organization prioritization and management in a dynamic environment.
• Writes and speaks clearly and concisely.
• Able to understand and execute written and verbal instructions.
• Positive effective and professional customer service skills.
• Maintains confidentiality.

Required Experience:

Unclear Seniority