System Administrator I

Who we are:

For 35 years Stefanini has been helping midsize large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient cost-reducing and effective services (IT Infrastructure Outsourcing End-User Computing Outsourcing Application Managed Services and Mainframe Modernization). With robust offerings aligned with market trends such as automation cloud Internet of Things (IoT) and user experience (UX) the company has been recognized with several awards in the area of innovation. Today the company has a broad portfolio of solutions that combine innovative consulting marketing mobility personalized campaigns and artificial intelligence services for traditional solutions such as service desk field service and outsourcing (BPO). We have over 30000 employees across 77 offices in 41 countries across the Americas Europe Africa Australia and Asia.

Job Description

• Participates in the planning deployment and ongoing support for systems and applications used by the organization including technical problem analysis and resolution and provides support via issue escalation.
• Record track and report on all issues and requests with detailed technical documentation on the actions taken and final resolution.
• Maintain systems and applications efficiency.
• Troubleshoot problems reported by users and others in IT.
• Maintain network and system security.
• Identify user needs.
• Assist with maintenance of servers desktop computers printers routers switches firewalls personal digital assistants software deployment security updates and patches.

• Technical Certifications or associated work experience preferred.
• Some experience supporting 100 user IT environments.
• Experience with Intel based hardware maintenance.
• Experience in supporting a 24x7 production environment.
• Possesses and applies comprehensive knowledge of principles and practices in their work assignments which typically are complex in nature.
• Basic understanding of Networking architecture.
• Sound decision making and critical thinking and good troubleshooting skills.

Team results oriented flexible proactive and able to work with cross-functional teams.

• Excellent written and verbal communication skills
• Exposure and knowledge of these additional skills.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA EPA State and Federal regulations.

What youll get

• Work with brilliant minds often within a global capacity;
• Comprehensive Benefits package that includes 401(k) paid time off tuition reimbursement medical dental and vision insurance and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainingas well.

Why were different

• Brazilian and privately owned company;
• Agility flexibility and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making.