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System Administrator 1 (Tier 1) Shift Work
Job Location:
Job Location:
Howard County, MD - USA
Monthly Salary:
$ 100000 - 110000
Monthly Salary:
Posted:
15 August 2026 (2 hours ago)
Posted:
Application Deadline:
12 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Founded on a commitment to service Itezz Inc. is a Service-Disabled Veteran-Owned SBA 8(a) certified small business dedicated to delivering innovative and reliable information technology solutions across the federal government. Rooted in the values of integrity excellence and patriotism the company was built by those who have served and that spirit of dedication carries into every project and client relationship. Itezz Inc. partners with federal agencies to solve complex technology challenges drive digital transformation and ensure mission-critical systems perform at the highest levels. When the mission demands excellence Itezz Inc. delivers.
Shift: Friday - Monday. 6am - 4pm
Description:
The System Administrator (SA) Skill Level 1 provides support for implementation troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations monitoring and problem resolution for all of the client/server/storage/network devices mobile devices etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software troubleshoots maintains integrity and configures networkcomponents along with implementing operating systems enhancements to improve reliability and performance.
Due to federal contract requirements United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with customer appropriate polygraph).
Capabilities:
- Respond to user inquiries via phone email chat or ticketing systems
- Log and track support requests using help desk ticketing system
- Diagnose and resolve basic technical issues related to hardware software and network connectivity
- Provide step-by-step guidance to users for troubleshooting common problems
- Escalate complex issues to second-level support or specialized teams when necessary via ticketing system
- Install configure and update software on user devices
- Assist with password resets account lockouts and access issues
- Support basic printer scanner and peripheral troubleshooting
- Help maintain inventory of IT assets (e.g. laptops monitors or accessories)
- Document and report solutions and procedures for recurring issues for leadership review.
- Maintain and report accurate records/tickets of support interactions and solutions
- Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions
- Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken
- Maintain a professional and empathetic tone when dealing with users and co-workers
- Communicate technical information clearly to non-technical users
- Document andprovide updates on ticket status and possible solutions
- Actively participate in team environment assisting co-workers when needed
- Ensure adherence to all IT and departmental policies and procedures
- Report potential security incidents or breaches to appropriate teams or team leaders
- This position is mission essential may include work on holidays when required
Required Qualifications:
- TS/SCI with Agency Appropriate Polygraph
- Five (5) years of experience as an SA in programs and contracts of similar scope type and complexity are required.
- Bachelors degree in a technical discipline from an accredited college or university is required.
- Five (5) years of additional SA experience may be substituted for a Bachelors
degree. - DoD 8570 IAT level 1 (CompTIA Network CompTIA A)
Salary Range: $100000.00 - $110000.00 (Annually)
Annual Compensation Figures listed for this position serve as a general guideline and are not a guarantee of compensation. Compensation will vary dependent upon factors including but not limited to: Government contract rates; annual hours worked; education; relevant prior work experience knowledge skills and competencies; certifications and geographic location.
Benefits Package:
Itezz Inc. believes in generously supporting employees as they prepare for retirement. The company automatically contributes an additional 10% of each employees gross compensation to the company SEP IRA plan with no requirement for employee matching. All contributions are fully vested from day one ensuring immediate ownership of retirement funds.
Full-time employees have the option to participate in a variety of voluntary benefit plans including:
- A Choice of CareFirst BlueChoice Medical Plans some with Health Savings Account (HSA)
- CareFirst Preferred Dental
- CareFirst BlueVision
Itezz Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Affirmative Action Statement:
Itezz Inc. is committed to the principles of affirmative action in all hiring and employment for minorities women individuals with disabilities and protected veterans.
Accommodations:
Itezz Inc. is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process please contact us at . We are happy to provide reasonable accommodation to ensure equal access to all candidates.
Required Experience:
Unclear Seniority
