Switchboard Operator
Job Location:
Amsterdam, NY - USA
Weekly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Below are the shift differentials based on eligible shifts worked:
- Weekday evening shift - additional 10%
- Weekday night shift - additional 15%
- Weekend day shift - additional 10%
- Weekend evening & night shifts - additional 21%
- Directs all incoming and in-house calls through transfers paging conference calls and overhead paging
- When notified of an emergency situation able to initiate appropriate paging and contacting personnel properly in a timely manner
- Serves as a front-line public relations representative and ensures smooth communication between all departments and those requiring communication services.
- Handles emergent calls and alerts appropriate personnel or outside agencies to medical emergencies or possible facility emergencies.
- Serve as a positive professional representative of our hospital and community.
Education & Experience:High School Graduate/GED is required. A minimum of 6 months switchboard experience in a health care environment or experience with high volume calls in a customer-oriented environment is required. Strong communication and teamwork skills. Commitment to providing patient-first high-quality service. Comfort working in a fast-paced collaborative environment.
Required skills & attributes:
- Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job.
- Must be able to multitask while remaining professional focused composed and positive.
- Excellent customer service skills
- Displays integrity friendliness and compassion.
- Must be able to establish an appropriate and effective rapport with others.
- Demonstrates flexibility
- Takes initiative
- Able to work in a fast-paced environment
- Embraces new opportunities to grow both personally and professionally.
- Effective critical thinking and problem-solving skills.
- Proficient with various Microsoft Office products (Word and Excel).
- Strong organizational skills.
- Effective interpersonal skills.
- Ability to take and follow direction in a positive and appropriate manner.
- Ability to work as part of a team and independently. Must be able to demonstrate effective and appropriate written and oral communication skills.
- Must be able to speak read write and follow instructions in English.
Required Experience:
IC
About Company
Find healthcare providers, services, and resources from St. Mary's, providing compassionate care to Amsterdam and the Mohawk Valley since 1903.
