Surveillance Operator

Were always looking for talent that believes in having fun. At PENN Entertainment youll get to be a part of an exciting industry where the days and nights are fast paced. Youll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individuals relevant knowledge skills and experience. Base salary is just one component of our competitive Total Rewards package which includes wellness programs designed to support our team members financial physical and mental benefitssuch as day-one medical coverage 401(k) matching and annual performance bonusmayvaryby time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow thrive and advance in their careers.

• Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.
• Provides video protection to maintain our attitude of honesty within the cash handling and back of house areas. Maintains gaming regulations and achieves voluntary compliance to company rules and policies.
• Observes all casino operations via surveillance cameras; watches all cash counting in Soft Count and all cash transactions in Cages and on gaming layers in casino; video records any cheating infractions.
• Reviews video on gaming in cases of player/dealer disputes.
• Completes daily activity report; notes any pertinent facts (e.g. large cash outs fills credits) and/or incidents.
• Monitors recording equipment.
• Notifies appropriate person when infractions cheating etc. are observed (e.g. informs Pit Bosses of procedure infraction).
• Observes and logs any infractions cheating etc. (Notifies Surveillance Supervisor). - Answers the telephone during peak activity periods.
• Other duties include: removing trash helping with upkeep of equipment and cleaning work area.
• Employees may be required to perform duties outside of their normal job description where in the Companys judgment it is necessary in the interest of efficiency productivity or improved guest service.
• While working as a Technician the Surveillance Operator has the following additional duties: Repairs and cleans video recording equipment as needed.
• Repairs and maintains all cameras PTZ and fixed.
• Maintains CCTV equipment in the Surveillance Room.
• Performs upgrades to CCTV system on an as-needed basis.
• Assists in ordering equipment and supplies to perform above duties.

• Must be a minimum of 21 years of age.
• High School Diploma or equivalent.
• Ability to perform basic mathematical and computer functions.
• Must be proficient in Microsoft Office applications (Excel Access Word).
• Knowledge of different table games.
• Ability to observe and identify suspected cheaters and cheating techniques; must have 20/20 corrected vision.
• Ability to effectively and efficiently move around all work areas.
• The above skills are typically acquired through a minimum of six months of on-the-job training or through closely related experience.
• Physically mobile with reasonable accommodations including ability to push pull carry and lift up to 25 lbs. and the ability to push pull reach bend twist stoop stack crouch kneel and balance when performing job duties in varying work areas such as confined spaces.

Weve grown to become the leading provider of integrated entertainment sports content and casino gaming experiences thanks to our 43 destinations across North America online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community our team members our vendors and our planet.

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Equal Opportunity Employer