Surveillance Operations Manager
Job Location:
Sacramento, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Reports To: Director of Surveillance and COO
Start Date: September
Location: 2424 K Street Sacramento CA
Schedule: TuesdaySaturday Full-Time Exempt (Salary)
Salary: $70304 per year
Travel: 1020% only in California for events trainings and meetings
- Assist in managing daily Surveillance Department operations.
- Serve as Acting Director when necessary.
- Manage out-of-state investigators vendors and investigations.
- Ensure cases are investigation-ready before assignment.
- Run DMV drivers license and license plate searches; verify vehicle ownership registrationinformation and ensure results are accurately entered into CaseLink.
- Verify medical appointments the day before surveillance.
- Coordinate investigator schedules coverage PTO and operational support.
- Resolve investigator access login software and case issues.
- Partner with Sales and Client Services on priority cases and client communications.
- Problem-solve operational issues including cancellations scheduling conflicts weathertravel and staffing.
- Monitor quality timeliness reports video uploads and compliance.
- Develop and improve departmental procedures workflows and AI-enabled processes.
- Coach and mentor investigators and case managers.
- Support hiring onboarding and training.
- Promote accountability quality and operational excellence.
- Recommend process improvements and technology enhancements.
- 5 years in insurance investigations or surveillance operations.
- Leadership or management experience.
- Strong organizational communication and problem-solving skills.
- Experience coordinating multiple investigations simultaneously.
- Ability to travel and work from the Sacramento office TuesdaySaturday.
- Case readiness before assignment
- Medical appointment verification accuracy
- On-time investigation completion
- Client and investigator satisfaction
- Vendor performance
- Report turnaround time
- Operational problem resolution
- Quality assurance scores
- Validate objectives addresses vehicles and supporting documents before assignment.
- Confirm appointments weather investigator readiness and client updates before eachsurveillance day.
- Monitor active investigations and resolve issues immediately.
- Ensure complete reports video billing and follow-up opportunities after surveillance.
- Balance investigator workloads and maintain staffing readiness.
- Track metrics and recommend continuous operational improvements.
- Medical
- Dental
- Vision
- PTO
- FSA
- Simple IRA Plan
All qualified applicants will receive consideration for employment without regard to their racecreed color disability sex sexual orientation national origin age religion Vietnam eraVeterans status political affiliation or any other non-merit factor.
After making a conditional offer of employment the company will conduct a job-related background check. A comprehensive background check may consist of prior employment verification motor vehicle records professional reference checks education confirmation and/or criminal record and credit checks. Third-party services will be hired to perform these will consider for employment qualified applicants with criminal histories in a mannerconsistent with the requirements of the ordinance.
After an offer is made and accepted the employer will comply with the Immigration andNationality Act I-9 requirements to establish your identity and employment eligibility.
Required Experience:
Manager
About Company
APEX Investigation is trusted by over 2000 employers nationwide, ranging from small cities to major insurance carriers, for detecting and addressing fraudulent activities. Specializing in various investigations, we prioritize trust, integrity, and prompt delivery of quality results at ... View more
