Surge Shelter Operations Lead

Location: Richmond VA

Role Type: Seasonal (October Mid-April) Full-Time

Pay: $25.00 / hour

Schedule: Full-time with evening weekend and on-call hours during severe weather activations

Every winter severe weather brings urgent needs to our community. As the Surge Shelter Coordinator you will play a vital role in opening our emergency weather shelter and making sure individuals facing homelessness have a safe warm and welcoming place to go.

If you bring strong organizational skills compassion and a passion for helping others this seasonal leadership position is a great way to make a real hands-on impact.

• Run Daily Operations: Help organize and oversee shelter logistics so operations run smoothly whenever emergency weather strikes.

• Support & Lead the Team: Recruit schedule and guide seasonal staff security and volunteers with encouragement and clear communication.

• Build Relationships: Work closely with other CARITAS teams and local community partners to provide caring well-coordinated support to shelter guests.

• Foster a Safe Environment: Ensure intake processes and shelter guidelines are handled fairly accurately and with deep respect for everyone who walks through our doors.

• Experience in shelter operations social work emergency services or program support (a degree in human services or related field is a plus!).

• Comfort stepping up in fast-paced situations and resolving everyday challenges with a calm helpful mindset.

• Great communication skills and an ability to build positive relationships with team members partners and participants.

• Flexibility to work irregular hours evenings weekends and on-call shifts when severe weather hits.

We believe in hospitality respect and solution-focused teamwork. Here you will find a welcoming environment where your work directly protects lives and strengthens our Richmond community.

Wed love to have you on the team. Apply today to get started!

Required Experience:

Manager