Support Technician, Career & Technical Education
Jacksonville, FL - USA
Job Summary
Job Summary
Provides administrative support work in assisting district administrators in planning coordinating monitoring and facilitating administrative actions and processes.
Essential Functions Depending upon the specific position incumbents may perform some or all of the functions in the section below. Percentage of time spent performing essential functions may vary across positions. | Percent of Job |
1. Researches and compiles data and prepares reports and correspondence. | 15% |
2. Organizes and tracks the status of legislation application or case record processing responding to complaints and/or resolving work related problems. | 15% |
3. Recommends coordinates and implements administrative practices and procedures to facilitate work processes and accomplish unit activities. | 15% |
4. Interprets laws rules regulations policies for the purpose of answering inquiries resolving complaints or to resolve work related problems. | 15% |
5. Prepares correspondence relating to administrative activities for the purpose of presenting information or resolving complaints or work related problems. | 15% |
6. Maintains administrative records and files. | 15% |
7. Attends meetings to provide or clarify information facilitate processes or resolve problems. | 10% |
8. Performs other duties as assigned. |
Qualifications
Education/Experience: Four (4) year combination of education training and experience in administrative work or related area.
Certifications & Licenses: Depending upon assignment a valid Florida Drivers License may be required prior to appointment and must be maintained during employment in this class.
Knowledge Skills and Abilities (KSAs)
- Knowledge of administrative practices methods and procedures relating to administrative support areas
- Knowledge of research and statistical methods and techniques
- Strong word processing spreadsheet database diagramming and/or presentation software skills
- Strong oral written and interpersonal communication skills
- Strong data research compilation analysis and presentation skills
- Strong calculator personal computer fax and office equipment operation skills
- Ability to resolve work related problems or complaints
- Ability to use judgment in search for solutions or improvement to work processes
- Ability to coordinate work activities
- Ability to research and compile data prepare written reports and correspondence
- Ability to interpret laws rules and regulations
- Ability to operate standard office equipment such as personal computers copiers fax machines and related equipment
- Ability to read understand and apply job-related rules policies and procedures
- Ability to prepare reports
Physical Requirements and Working Conditions
Legend: 0% No Requirement (N)
1-20% Some Requirement 1-2 hours per day (S)
21-50% Moderate Requirement 2.5 4 hours per day (M)
51-79% Great Requirement 4.5-6 hours per day (G)
80-100% Constant Requirement 6.5 hours or more per day (C)
Physical Requirements/Movement: Lift light (11 to 20 lbs) items or awkward weights (S) See (C) Hear (C) | Talk (C) Sit (C) Fine hand & finger movements (C) Operate equipment (S) Operate motor vehicle (S) |
Work Conditions: NA |
Note: The essential functions physical demands and working conditions described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Experience:
IC