Support Technician 1

Solicitation Reference Number
SupTech130227ITOps

Customer Name
Office of the Attorney General of Texas

Category
Technical Services Help Desk and Operations

Customer Entity Name
Attorney General Office of the

Title
Support Technician

Deadline Date
10/7/2026

Level
Support Technician 1

Estimated Hours
1723

SSR Status
Posted

Number of Positions
2

Status
New

# of Resumes Allowed
2

Full/Part Time
Full Time

IT STAFFING SERVICES SOLICITATION UNDER
DEPARTMENT OF INFORMATION RESOURCES
IT STAFF AUGMENTATION CONTRACT (ITSAC)

Solicitation Reference Number: SupTech130227ITOps	Working Title: Support Technician	Title/Level: Support Technician 1
Category: Technical Services Help Desk and Operations	Full Time

I. DESCRIPTION OF SERVICES

Office of the Attorney General of Texas requires the services of 2 Support Technician 1 hereafter referred to as Candidate(s) who meets the general qualifications of Support Technician 1 Technical Services Help Desk and Operations and the specifications outlined in this document for the Office of the Attorney General of Texas.

All work products resulting from the project shall be considered works made for hire and are the property of the Office of the Attorney General of Texas and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Office of the Attorney General of Texas will pay no fees for interviews or discussions which occur during the process of selecting a Candidate(s).

Office of the Attorney General of Texas requires the services of 2 Level 1 Support Technicians hereafter referred to as Candidate(s) at the NTE rate of $39.56 who meet the general qualifications of Support Technician Technical Services Help Desk and Operations and the specifications outlined in this document for the Office of the Attorney General of Texas.

All work products resulting from the project shall be considered works made for hire and are the property of the Office of the Attorney General of Texas and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Office of the Attorney General of Texas will pay no fees for interviews or discussions which occur during the process of selecting a Candidate(s).

Key Responsibilities:

To assist in the manual labor and support associated with the computer/docking station refresh project. These staff would be performing the day-to-day work of imaging replacing the computers and migrating the data. The process by which this is performed will be provided by the agency. These staff will be part of a team which include an agency subject matter expert and a project manager to coordinate and lead the work. Windows 11 technical support experience would be helpful but is not required.

II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years	Required/Preferred	Experience
1	Required	Skill in handling multiple tasks prioritizing and meeting deadlines. Knowledge of personal computers components printers and microcomputers terms. Ability to work cooperatively with others in a professional work environment.
1	Required	Maintains analyzes troubleshoots and repairs computer systems hardware and computer peripherals. Documents maintains upgrades or replaces hardware and software systems. Prepares or assists in the preparation of service record documentation.
1	Required	Provides technical assistance and support for applications and hardware problems. Installs maintains moves and assists in testing and upgrading new and existing hardware/software. Maintains the necessary security controls over software.
1	Required	Ability to provide excellent customer services. Ability to lift and relocate 30 lbs
1	Required	Installs maintains moves and assists in testing and upgrading new and existing hardware and software. Maintains the necessary security controls over software.
1	Required	Experience using WordPerfect MS Office Suite. Working knowledge of Windows Operating Systems. Skill in effective oral and written communication
1	Required	Assists in monitoring and providing assistance on the use and interface of systems subsystems and software applications. May be responsible for accessing data from and transferring data to various local state or federal databases.
1	Required	Knowledge of the practices principles and techniques of computer operations of information systems of computer software and hardware and of information security policies and procedures.
1	Required	Skill in the use and support of personal computers in the use of applicable programs and systems and in troubleshooting information systems. Ability to operate information technology systems and communicate effectively.
1	Required	Education: Graduation from high school or equivalent
1	Preferred	Windows 11 technical support experience.

III. TERMS OF SERVICE


Services are expected to start 10/26/2026 and are expected to complete by 08/31/2027. Total estimated hours per Candidate shall not exceed 1723 hours. This service may be amended renewed and/or extended providing both parties agree to do so in writing.
IV. WORK HOURS AND LOCATION


Services shall be provided during normal business hours unless otherwise coordinated through the Office of the Attorney General of Texas. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM excluding State holidays when the agency is closed.

The primary work location(s) will be at William P. Clements State Office Building 300 W. 15th St. Austin TX 78701.. The working position is On Site. Any and all travel per diem parking and/or living expenses shall be at the Candidates and/or Vendors expense. Office of the Attorney General of Texas will provide pre-approved written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees including any requirement for original receipts.

The Candidate(s) may be required to work outside the normal business hours on weekends evenings and holidays as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Office of the Attorney General of Texas.
V. OTHER SPECIAL REQUIREMENTS

Candidates are subject to a criminal background check performed by the agency.

The Contract shall begin on October 26 2026 and the initial term shall end on August 31 2027. The Contract may be renewed for one (1) optional one (1) term beginning on September 1 2027 and concluding on August 31 2028 subject to funding by the Legislature and approval by the OAG.

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