Support Specialist

Description

Support Specialist

Who we are:

At Levata we believe in making your journey with us seamless impactful and filled with opportunities to elevate your potential. As we think big we enable whats next by leveraging our knowledge of whats possible today. Join a team where complexity doesnt mean confusion but rather a deep dive into understanding surfacing with clear options and recommendations.

About the Role:

As a Support Specialist youll be the first point of contact for customers reaching out to our support team. Youll provide Level 1 troubleshooting and technical assistance for devices such as barcode scanners thermal printers mobile computing solutions and ID card printing technology. This position requires strong technical aptitude a proactive mindset and a dedication to delivering excellent customer service from initial contact to resolution or escalation.

Who we are looking for:

Were looking for a service-driven detail-oriented team member who thrives in a fast-pacedenvironment. You enjoy solving problems communicating with customers and continuously building your technical skills. Youre dependable adaptable and take pride in owning issues through resolution. The ideal candidate has prior experience in a help desk or technical support role and is confident managing multiple cases with professionalism and care.

What Youll Do

• Serve as the primary contact for incoming support phone calls and email tickets
• Troubleshoot and resolve basic technical issues related to supported hardware and software
• Accurately document all customer interactions in our case management system (NetSuite)
• Escalate more complex issues toSupportSpecialistIIwhen appropriate
• Deliver positive and professional communication in all customer interactions
• Maintain case compliance and schedule adherence based on assigned support hours
• Participate in ongoing technical training and process improvements

Qualifications & Skills

• 1 years of experience intechnicalsupport or help desk role
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• High attention to detail with strong documentation habits
• Proficient in Microsoft Office Suite (Outlook Excel Word)
• Basic understanding of networking concepts (e.g. Wi-Fi IP settings device connectivity)

Salary:$