Support Specialist Kensington Campus (Monday Friday, 7am 330pm)

Role: Support SpecialistReports to: Senior Program ManagerProgram: 3001- Lancaster Interim HousingDepartment: Interim HousingLocation: Kensington Campus -nd St West Lancaster CA 93536Setting: 100% OnsiteSchedule: Monday - Friday 7:00am - 3:30pmStatus: Full-time/Non-Exempt/Non-ManagementOpenings: 1Summary:Welcome to The People Concern! We are glad that you have an interest in joining our team!What you should know about us!Here at The People Concern we pride ourselves on:Being courageous leaders taking action where others sit back!Caring for others where we treat every person in an empathetic and respectful way!Upholding our integrity because we are trustworthy always doing what is right even when no one else is looking!Working as an effective team where we are always collaborating and supporting each other while pursuing excellence in our work!Within our shelters specifically you should know that what sets us apart is:We create restorative living environments where clients can thrive while preparing for permanent prioritize Diversity Equity & Inclusion among our clients and seek to always create a safe space through cultural competency and seek not to recreate punitive systems of control or power over but rather share power with the clients who are the experts in their own believe deeply in trauma-informed care harm reduction and the housing first model and expect our teams to always uphold these we expect and value in our people:Initiative: You like to work and be active your whole shift. You find things to keep you busy that benefit the clients and the program at all times. You make suggestions and pick up tasks to help the thinking/problem solving: You should be able to encounter a problem gather information and formulate a solution. You will be supported by your team but your thoughts will be valued!Tenacity: Simply put you get the job done. You dont let barriers stop you and you problem solve to find towards others: You are constantly evaluating and assessing yourself for bias and contributing to a Diversity & Inclusion work : You see the clients as people. You dont demand respect or infantilize them. You are here to be a part of seeing them on their journeys to living their best love where we work and we are honored to do it. If this sounds like something you want in on and can contribute to please review the formal qualifications and duties below:Essential Duties and Responsibilities:Act as the first point-of-contact for all immediate client needs and requests such as phone use linens water and oversee the floor including communal areas patios bathrooms dorms and showers ensuring program guidelines are upheld and that the physical site is well-maintained and safe including general cleaning dutiesBe visible on the floor at all times and actively engage and welcome clientsConduct regular thorough walk-throughs of the facilityCreate a supportive environment to ensure client progress towards stabilityAttend relevant staff meetings trainings and retreats as scheduledOversee client cubicle/bed area maintenance in a trauma-informed mannerFacilitate a client engagement activities such as groups or other activitiesComplete incident reports update shift logs and document in HMIS as needed and email relevant documents/updates before the end of each shiftDevelop effective trusting relationships with clients and use a client-centered approach that includes motivational interviewing harm reduction and trauma-informed careIntervene during crises to actively de-escalate situations with client and staff safety in mind using non-violent communications skillsWork as part of a team to provide comprehensive integrated care to individuals experiencing homelessness mental illness and substance addictionCommunicate effectively and in a timely manner with management peers and clientsMaintain client confidentiality at all times while following agency state and HIPAA lawsOther duties as assignedQualifications:High School Diploma or GED or EquivalentMinimum one (1) year experience in related workPossess effective customer service skills and the ability to handle difficult situationsAbility to work independently and think criticallyAbility to act in a professional manner regardless of circumstancesCommitment to improving the community through empowerment and dignityFamiliarity with non-violent crisis interventionFamiliarity with issues faced by population servedAbility to self-motivate and to appropriately organize and motivate othersComputer literate; able to use computerized database system for information managementAbility to work as a team memberAble to obtain and maintain Food Handlers CPR and First Aid certificationDemonstrate an ability to take initiative towards continued professional developmentPreferred Qualifications:Ability to communicate in a language other than EnglishWork Environment:Ability to lift 10 poundsAbility to work in all types of weather environmentsAbility to work with Persons Experiencing Homelessness (PEH)