Support Specialist Annenberg Access Center (Monday Friday, 830am-5pm)

Role: Support SpecialistReports to: Director - Access & EngagementProgram: 1404-SWASHLOCKDepartment: Access ServicesLocation: Annenberg Access Center - 503 Olympic Blvd. Santa Monica CA 90401Setting:100% OnsiteSchedule: Monday - Friday. 8:30am-5:00pmStatus:Full-time/Non-Exempt/Non-ManagementBenefits:Medical Vision Dental Life Insurance 403(b) Retirement plan Employee Assistance Program (EAP) :1Summary:Using evidence-based practices such as harm reduction housing first and trauma-informed care the Shwashlock Support Specialist will act as the first point of contact for immediate client needs for all Shower laundry and locker services. The Shwashlock Support Specialist ensures that the program flow of services is implemented and follows the program protocol and procedures for Duties and Responsibilities:Under the supervision of the Director the Support Specialist - Shwashlock is responsible for:Ensure clients understand the program components and welcome accurate information regarding Access Center & SHWASHLOCK services and service up participants daily for showers laundry and lockers ensuring information is with printing sign-in sheets for showers lockers and laundry daily sign-up sheets to the Sr. Support specialist- Shwashlock or Supervisor for the proper recording of the daily stats. On occasion assist with data entry of the Shwashlock SHWASHLOCK showers bathrooms and laundry area clean during hours of operation; empty trash as all towels are washed dried and folded neatly on the towel rack in a timely with locker intakes discharges and clearing locker as locker area orderly and ensure clients keep lockers clean and free from prohibited for distribution of towels toiletries essential items and clothing if needed; assist with restocking hygiene all incidents and any repair needs to the clients into the case management process by effectively building trust and credibility; screening requests and directing clients staff in maintaining order and a smooth flow of services throughout the rapport with collaborators and and oversee client bathrooms showers and laundry services area to ensure compliance with program policies and in maintaining the Shwashlock office; ensuring a clean organized and clutter-free crisis intervention using Trauma Informed Care and non-violent crisis intervention with the supervisor daily to report issues concerns suggestions and with administrative or data entry tasks as needed by the with daily operation of facility as needed including general cleaning all Program related issues concerns appropriately and in a timely all staff meetings team meetings training and retreats as duties as :High School Diploma or GED or EquivalentDemonstrates effective customer service skills by being able to handle difficult situations and act professionally regardless of circumstancesFamiliarity with non-violent crisis interventionFamiliarity with Harm Reduction and Trauma Informed Care PracticesCurrent valid California Drivers License with an acceptable driving recordComfortable able and willing to drive program agency vanAble to self-motivate and to appropriately organize and motivate othersAble to multitask: handling multiple tasks and high volume client knowledge of issues faced by population served (homelessness mental illness substance abuse medical issues domestic violence etc.)Able to work in a high tolerance Harm Reduction model with members who have multiple barriersExperience working in a community-based setting and as part of a teamComputer literate; able to use computerized database system for information managementPreferred Qualifications:Experience in a fast-paced environment assisting with the unhoused populationWork Environment:Combination of field and office environmentRegularly required to sit stand bend; occasionally lift or carry up to 35 occasion walk or drive to different local sitesWill necessitate working in busy and loud environmentsWill be exposed to elements like cold heat dust noise and odorMay need to bend stoop twist and sit throughout the day