Support Specialist (82324)

Ready to take your IT support career to the next level TRICOR is growing and looking for an experienced IT Support Specialist to join our Information Technology team in our Lancaster WI office.

This is an excellent opportunity for an IT professional who enjoys the people side of technology and is looking to expand their impact in a collaborative service-focused organization. If youre passionate about delivering exceptional support solving problems and building relationships while growing your technical expertise wed love to hear from you.

Why Join TRICOR

• Flexible scheduling with a strong work-life balance
• Health Dental & Vision Insurance
• HSA/HRA options
• 401(k) Retirement Plan with access to a Certified Financial Planner
• Technical training mentorship and career development
• Opportunities for advancement
• Family-owned culture focused on employee success

As an IT Support Specialist:

• You will respond to and resolve daily technical support requests involving desktops laptops VoIP phones printers scanners copiers and network connectivity
• You will systematically analyze troubleshoot and resolve employee technology issues while providing clear communication throughout the support process
• You have strong communication and customer service skills and can explain technical concepts to non-technical users
• You are organized self-motivated and able to manage multiple support requests and priorities effectively
• You are collaborative coachable and willing to continuously learn new technologies software applications and support processes
• You can make sense of complex technical issues and efficiently problem solve for successful outcomes
• You assist with employee onboarding and offboarding including workstation setup system access and technology deployment
• You help maintain IT inventory documentation knowledge base resources and standard operating procedures
• You participate in IT projects and technology initiatives that support TRICORs continued growth
• You build trusted relationships with employees and provide a best-in-class technology support experience

Our Culture is built upon people who are:

• Driven by helping employees maximize productivity through technology solutions and support
• Dedicated to delivering exceptional service and creating positive experiences for every employee interaction
• Committed to continuous learning and staying current with evolving technology and industry best practices
• Obsessed with achieving goals while using teamwork communication and innovation to drive success
• Accountable reliable and willing to take ownership of challenges and solutions
• Passionate about supporting others and contributing to a positive workplace culture

Misc. Requirements:

• Associates Degree in Information Technology Computer Science or a related field preferred
• One or more years of experience in a technical support help desk or IT support role preferred
• Proficiency with Microsoft Office applications and standard business technology tools
• Basic understanding of LAN and WAN networking concepts
• Familiarity with routers switches firewalls and network troubleshooting
• Basic understanding of cloud-based systems such as Microsoft 365 administration and user account management
• Experience with help desk ticketing systems and remote support tools preferred
• Experience with Applied Systems Epic or similar agency management systems preferred
• Ability to maintain confidentiality and security of company information
• Day travel to and from various TRICOR locations may be required

We value diversity and believe forming teams in which everyone can be their authentic self is the key to our success. We encourage people from underrepresented backgrounds and different industries to apply.

To learn more about TRICOR LLC and apply visit our Careers page at join us and experience what the best work of your career could be like!