Support Services Specialist

The following are the duties of this position at the GS-11. If you are selected at a lower grade level you will have the opportunity to learn to perform all these duties and will receive training to help you grow in this position.

• Implement a variety of programs including but not limited to building management space management parking management health and safety housekeeping mail services and supply/property management.
• Coordinate physical moves and space reconfiguration projects with contractors and affected employees to ensure all aspects of the project are implemented properly.
• Develop new or modified work methods organizational structures records and files management processes staffing patterns procedures for administering program services and/or automate work processes for improvement in the conduct of support services functions.
• Gather information identify and analyze issues and develop recommendations to resolve substantive problems of effectiveness and efficiency of physical security health and safety facilities maintenance and space management operations.

• All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time your performance conduct and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends your appointment will be terminated. You are encouraged to actively engage with your supervisor seek feedback and understand role expectations. Additional guidance and support will be provided during onboarding.
• Must successfully complete a background investigation. Periodic reinvestigation is required no later than five years after selection and at least every succeeding five years.
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment at the time requested by the agency.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• If you are a male applicant born after December 31 1959 certify that you have registered with the Selective Service System or are exempt from having to do so.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• Obtain and use a Government-issued charge card for business-related travel.

Key Requirements:

1. Please refer to the Additional Information section for additional Conditions of Employment.
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You must meet the following requirements by the closing date of this announcement.

The experience may have been gained in either the public private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience please indicate dates of employment by month/day/year and indicate number of hours worked per week on your résumé.

Specialized experience: For the GS-11 you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position is Planning and coordinating a variety of support services for a facility or program and interpreting and providing guidance on related policies and procedures.
Examples of such experience could include:
-Experience that included responsibility for directing a variety of support functions such as property management facilities parking mail services safety programs supply management etc. OR
-Administrative work that included maintaining on-line records or websites; or other work that demonstrated knowledge of policies regulations and procedures related to support services operations. OR
-Conducting inspections of facilities to report findings; OR
-Coordinating space reconfiguration projects or physical moves.
OR You may substitute education for specialized experience as follows: You may qualify with a Ph. D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree that demonstrates the knowledge skills and abilities necessary to do the work. Graduate work must be in one of the following major fields of study: public administration business administration industrial engineering industrial management or other administrative or management fields related to the position to be filled.
OR You may qualify by a combination of experience and education. To combine education and experience the total percentage of experience at the required grade level compared to the requirement as well as the percentage of completed education compared to the requirement must equal at least 100 percent. Only graduate level education in excess of the first 36 semester hours (54 quarter hours) may be combined to be considered for qualifying education.

Specialized experience: For the GS-09 you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position is Assisting with a variety of support services such as logistical operations communications procurement of supplies and equipment property management and disposal equipment maintenance safety or transportation to resolve operational or administrative problems.
Examples of such experience could include:
- Experience utilizing performance metrics and analytical skills throughout the entire process to effectively monitor all logistical operations; OR
- Experience managing support service activities information flow and advisory functions related to logistical programs to ensure customer service expectations are met; OR
- Experience analyzing interrelated support services issues for effectiveness efficiency and productivity of substantive mission-oriented programs.
OR You may qualify with a Masters or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D. if related. ( Please attach a copy of your transcript or list of college courses designating semester or quarter hours earned to ensure proper credit)
OR You may qualify on a combination of education and experience. To combine education and experience the total percentage of experience at the required grade level compared to the requirement as well as the percentage of completed education compared to the requirement must equal at least 100 percent. Only graduate level education in excess of the first 18 semester hours (27 quarter hours) may be combined to be considered for qualifying education.

Options for qualifying based on a combination will be identified in the online questions.

Required Experience:

IC