Support Planners Case Manager

PURPOSE OF THE POSITION

About the Role: Beatrice Loving Heart is seeking passionate Support Planners to provide essential support and care coordination for individuals in the community. This rewarding position allows you to make a meaningful impact on peoples lives by helping them achieve independence access resources and live optimally. Ideal for those expanding their case management experience or entering the field.

Key Responsibilities

• Assess clients needs strengths situations and support networks to develop person-centered Plans of Service.
• Serve as the primary point of contact for clients conducting telephonic care coordination information gathering and ongoing monitoring of service plans.
• Manage a caseload of up to 55 Clients.
• Promote positive health behaviors and educate clients on self-direction principles philosophy and resource access.
• Establish telephone and on-site contact with clients families and caregivers to coordinate services.
• Collaborate with Social Workers Registered Nurses and community agencies to address complex medical/psychological needs and facilitate transitions to community living.
• Access internal/external resources resolve crises using critical thinking and ensure optimal client outcomes.
• Manage multiple priorities document activities per contractual billing guidelines and adapt to policy changes.
• Uphold organizational core values mission honesty and integrity.

Qualifications

• Bachelors degree in health/human services or related field (e.g. psychology sociology counseling social work physical therapy).
• Strong oral and written communication skills; ability to communicate effectively with individuals of varied cognitive abilities and build professional relationships.
• Proficiency in Microsoft Office Suite (Word Excel Access Outlook PowerPoint) and computer-based research.
• Ability to read/interpret documents (e.g. assessments manuals) and write routine reports/correspondence.
• Valid Maryland drivers license reliable transportation and willingness to conduct on-site visits.
• Self-motivated with strong ability to work independently manage schedules prioritize tasks and handle multiple responsibilities.
• Commitment to person-centered planning adaptability and ethical standards.

What We Offer

• Competitive salary based on education and experience.
• Mileage reimbursement.
• Comprehensive benefits: Health insurance (with vision/dental options) 401(k) retirement plan Employee Assistance Program paid vacation/sick leave paid holidays and statewide recreational discounts (e.g. gyms like LA Fitness/Planet Fitness movie theaters amusement parks).
• Employer-paid training company-provided laptop cell phone and printer (available after 30 days).
• Employment Security Offer Letter with annual performance-based bonus and pay raises.
• Flexible telework from home (requires high-speed internet).

Join Beatrice Loving Heart and help individuals thrive in their communities. We welcome applications from dedicated professionals ready to make a difference.