Support Engineer IV AMZ9803600

MULTIPLE POSITIONS AVAILABLE

Employer: SERVICES LLC
Offered Position: Support Engineer IV
Job Location: Arlington Virginia
Job Number: AMZ9803600

Position Responsibilities:

Provide technical support for continuous integration/deployment infrastructure cloud-based solutions and perform critical system failure analysis including root cause investigation. Provide technical support including fielding and handling customer issues via phone chat and email. Apply advanced troubleshooting techniques to provide unique solutions for critical highly complex customer problems for enterprise-level support systems. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials how-to videos and other technical articles for the customer community and internal training. Assist customers on a wide variety of topics including cloud architecture migration and troubleshooting complex performance issues. Mentor junior support engineers.

40 hours / week 8:00am-5:00pm Salary Range: $92934/year to $158200/year.

Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information visit:
is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.#0000

Position Requirements:

Bachelors degree or foreign equivalent degree in Computer Science Engineering or related field and five years of experience in the job offered or a related occupation. Must have one year of experience in the following skill(s): (1) Continuous Integration and Continuous Deployment (CI/CD) automation; (2) building software automation and deployment systems by developing tools and automating manual operational tasks; (3) programming in C and Python for maintenance driven coding projects; (4) experience troubleshooting and debugging technical systems; and (5) hands-on experience in Unix.#0000

Please see job description and the position requirements above.

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