Support Engineer, Infrastructure Central Operations Install

Do you enjoy working in a face paced changing and innovative environment Do you love working on data center hardware and machine learning racks Are you someone who wants to directly impact the speed at which AWS deploys new capacity for our customers The Central Operations Install team is looking for someone who enjoys deep diving technical issues can articulate and document technical solutions and someone who can work backwards from our customers.

What you will own: This role will be a Subject Matter Expert (SME) role working with engineering and service teams across multiple organizations to support the on-boarding of new data center capacity. This role will support the landing of new scaling capacity with a focus on driving increased available customer capacity through defect identification and mitigation. This role will work with new ML/server/network hardware types. This role will contribute to business north star goals and own input goals at the team level.

Who we are: The Central Ops Install team. We are a team that provides technical support to the global operations business within AWS data centers. Our vision is to ensure that work driven into AWS Data Centers is safe secure serviceable supportable and highly available for customers.

Who youll work with: As an advocate and SME for Data Center Community (DCC) operations team you will primarily be working within the DCC organization. Aside from your direct team your daily work engagements will be with the network engineering service teams and local operations teams.

Why it matters: Amazon and Amazon Web Services are growing at an incredible rate. Now more than ever AWS needs to innovate with new processes and automation that simplify our operations and execute at massive scale. You will have a company-wide impact; your work will impact thousands of customers. Youll help us land hardware and quickly deliver customer capacity in order to enable rapid growth and availability.

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting capacity delivery and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
- You will develop solutions to to recover capacity for customers.
- You will interact directly with Data center technicians to support escalations for issue resolution.
- You will work with systems engineers to push upstream fixes to enable capacity recovery.
- You will work to deep dive defects throughout the capacity installation process and work to develop solutions to mitigate defects.
- You will contribute to data analytics to support your role.
- You will evaluate data and trending patterns to uncover defects across product life cycles.

A day in the life
A day in the life of this role will involve a mix of working with our internal DCC Ops Support/System Engineering TPMs Hardware Engineering and Software teams to address systemic issues and resolve capacity recovery campaigns.

- 2 years of software development or 2 years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems

- Knowledge of web services distributed systems and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services XML JSON

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at OH Dublin - 74700.00 - 130700.00 USD annually
USA VA Herndon - 74700.00 - 130700.00 USD annually
USA WA Seattle - 80200.00 - 130700.00 USD annually