Support Engineer II

Description

Preferably based in one of the following locations:

• Orlando FL
• Kansas City MO
• Nashville TN

Description

As a Support Engineer II your role involves conducting investigations on front-end applications. This includes capturing information applying fix tools shadowing end users and testing workflows internally and externally. Backend techniques are also used including capturing log files querying tables updating database fields and cycling servers.

The role requires effective verbal and written communication with clients and internal collaborators along with documentation of notes activities resolutions and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity you will balance client and business needs. Collaborating across teams ensures issues are addressed by the appropriate individuals.

We encourage candidates from all backgrounds to apply.

On-call coverage during and outside business hours may be required as needed.

Responsibilities

Basic Qualifications

• Minimum of five years of experience and a bachelors degree
• Academic qualification in Computer Science Engineering Information Systems Software Engineering or a related field

Preferred Qualifications

• 35 years of experience in application support client/customer support incident management problem management and change management
• Knowledge of SQL
• Outstanding interpersonal abilities and effective communication skills with collaborators across various global regions
• Ability to work different shifts and provide on-call support outside standard business hours as needed
• Work with Development Engineering and Project teams to resolve escalated issues
• Hybrid work requirement

We encourage candidates from all backgrounds to apply.

Skills

• Incident Management
• SQL (Structured Query Language)
• Troubleshooting

Qualifications
Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements such as immunization/occupational health mandates and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $20.19 to $54.13 per hour; from: $42000 to $112600 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC2