Enter a job title or keyword

Support Desk Data Analyst

DPP

Job Location:

Columbia, SC - USA

Monthly Salary: Not provided by the employer

Posted: 8 September 2026 (13 hours ago)

Application Deadline: 6 December 2026

Vacancies: 1 Vacancy

Job Summary

DPP is seeking a Support Desk Data Analystto provideengineering and steady state technical services to 94 distributed US attorneys offices.

Location: Onsite for training; transition to hybrid in Columbia SC
Duration: 2 months
Term: W2 contract
Work Authorization: US Citizen; must be able to obtain/maintain Top Secret Security Clearance

Position summary:

The Support Desk Data Analyst will analyze service desk performance and operational data to identify trends and opportunities for improvement.
Support quality assurance initiatives by ensuring processes and deliverables meet established standards.
Develop reports and provide data-driven insights to support operational decision-making.
Collaborate with technical teams to improve service quality efficiency and customer satisfaction.
Recommend process improvements that enhance performance and streamline operations.
Contribute to a high performing support environment through analytical problem solving and continuous improvement efforts.

Responsibilities:

Perform validation of the service desk to include services processes metrics and customer satisfaction based on business requirements.
Communicate with analysts and engineers about formal evaluation plans problems and results.
Devise creative solutions to problems.
Assist with roll-out of systems documentation.
Produce lists of service deficiencies that are to be resolved and provides recommendations to incorporate changes to established processes.
Generate and interpret complex reports on both current and historical data.
Perform technical evaluations on assigned personnel.
Develop standards methods and procedures to improve product and service quality readiness and availability.
Identify diagnose and develop plans to resolve problems in response to customer reported incidents; research evaluate and provide feedback on problematic trends and patterns across the environment and develops and implement measures to remediate.
Collaborate with Support teams to foster a team-based approach to high quality solutions and drive appropriate changes to ensure high quality deliverables.

Required skills knowledge and abilities:

Experience with data analysis methods principles and practices including statistical analysis and sampling techniques.
Experience with inspection test and measurement techniques.
Knowledge of the relationship of quality assurance to other activities across the organization.
Skill in interpreting and applying product specifications regulations and policy guidance into the quality assurance plan.
Skill in conducting studies and investigations problem and trend analysis and developing documented recommendations.
Strong oral and written communication.
Experience with technical evaluation processes techniques and reporting.
Able to validate data quality and consistency of customer data.
Able to review analyze and report on quality discrepancies trends and data.
Able to investigate problems and develop disposition and corrective actions for recurring discrepancies.
Able to interface with stakeholders to ensure requirements are met.
Able to recommend corrective actions dispositions process optimization and modifications.
Able to handle multiple project deadlines with minimal supervision.

Minimum required work experience & knowledge:

2-4 years of experience in a technical support position
Must be able to write T-SQL queries (simple/intermediate/complex) against various Microsoft databases and Data Warehouse databases.
12 years of demonstrated experience with relational database queries and transactions including stored procedures using SQL Server 2019 databases.
Demonstrated experience designing creating testing and implementing simple/complex reports using SQL Server Reporting Services.
Candidates need quantitative teamwork and problem-solving abilities as well as a thorough knowledge of relational database theory and practice.

Preferred experience & certifications:

Information Technology Infrastructure Library V4 (ITIL 4) certification.
Support Desk experience either with reporting or as an analyst.
Previous experience with System Center Service Manager (SCSM).
Previous experience with Cireson Portal.

Work Authorization: US Citizen;Must be able to obtain/maintain a Top Secret Security Clearance.

Interested Learn more:
Click the apply button or contact Harrison at to learn more about this position (#26-00844).

DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents. DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry. EOE/AA/V/D

Required Experience:

Apply Now