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Support Counselor ECM (Lead Care Manager)
Job Location:
Job Location:
San Leandro, CA - USA
Hourly Salary:
USD 21 - 24
Hourly Salary:
Posted:
29 September 2026 (6 days ago)
Posted:
Application Deadline:
29 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Lead Care Manager (ECM Support Counselor)
Join our team as an ECM Support Counselor and take part in transforming the way Medi-Cal members with complex needs receive care and support.
As an ECM Support Counselor youll serve as the primary point of contact for Medi-Cal members enrolled in Enhanced Care Management (ECM). You will conduct outreach research across healthcare community-based and social-service settings throughout the San Francisco Bay Area to identify opportunities for connecting with and enrolling new client-members. Youll develop trusting relationships with members and provide comprehensive individualized care management that addresses medical behavioral health and health-related social needs.
Working primarily in the community youll coordinate with health care providers social service agencies community organizations and other members of the care team to ensure members receive the right services at the right time.
This is a full-time benefited role with significant community-based work. The position requires flexibility to meet members where they live and receive services including homes health care settings community centers and other community locations. The ideal candidate is compassionate organized has strong public speaking and presentation skills with the ability to communicate clearly and effectively with individuals or community groups comfortable working in community-based settings and culturally responsive and can support to individuals and families from diverse backgrounds.
About Alternative Family Services
Alternative Family Services is a Foster Family Adoption and Mental Health Agency that has been serving abused and neglected children in our community since 1973. Our mission is to support vulnerable children and families in need of stability safety and well-being in communities. We provide a wide range of foster adoption mental health and transition-aged youth services in English and Spanish. We have eight locations throughout the Bay Area and over 200 employees. We celebrate diversity equal opportunity and excellence.
Responsibilities and What Youll Do
- Build relationships with community-based social service healthcare and other partner organizations throughout the San Francisco Bay Area to increase awareness of ECM services and generate new client-member enrollment.
Identify and engage with community-based social-service or healthcare organizations to generate new client-memberenrollmentand strengthen community partnerships
Plan coordinateand participate in community outreach events to increase awareness and enrolment of ECM services foster relationships with prospective clients and generate new client-member enrollment
- Serve as the members primary point of contact providing individualized and comprehensive care management; provide direct support services such as mentoring skill-building coaching tutoring and crisis response
- Develop person-centered care plans in partnership with members their families or support systems and the care team
- Meet with client-members in their homes and communities to assess needs provide support and help remove barriers to care
- Help client-members navigate health care and social service systems and connect them to appropriate providers and community resourcesacross multiple systems
- Coordinate referrals and follow up to ensure client-members successfully access recommended services
- Maintain regular communication with health plans providers community-based organizations and other members of the interdisciplinary care team
- Advocate for members and help ensure their preferences goals and needs remain central to their care
- Maintain accurate and timely documentation in accordance with organizational Medi-Cal and health plan requirements
- Maintain confidentiality and compliance with HIPAA and applicable privacy standards
- Monitor member progress and update care plans as needs and circumstances change
- Participate in care team meetings case consultations and other activities designed to improve coordination and outcomes
- Respond appropriately to urgent member needs and help connect members to crisis or emergency resources when necessary
Qualifications
- Ability to obtain and maintain fingerprint and government and Agency required background clearances
- CPR/First Aid certification
- Valid California drivers license with an acceptable driving record auto insurance showing as an insured driver on the policy and vehicle registration
- A bachelors degree in a social science related field; or an associate degree in a social science related field and have at least six months experience in working with emotionally disturbed children or children who have a serious behavioral problem; or at least two years of experience working with emotionally disturbed children or children who have a serious behavioral problem and who demonstrate a combination of education skills and experience
- Experience providing case management care coordination social services behavioral health services health care services or related support to individuals with complex needs
- Experience as an outreach coordinator and comfortability with public speaking
- Knowledge of county and community resources and the ability to connect members to social service programs
- Strong interpersonal and communication skills
- Experience working with individuals experiencing complex medical behavioral health housing food insecurity or other social needs
- Ability to maintain accurate documentation and manage multiple cases deadlines and follow-up activities
- Ability to work independently while collaborating effectively with an interdisciplinary care team
- Commitment to diversity equity inclusion cultural humility and person-centered care
- Able to interact with co-workers county representatives and other treatment team members as part of a cooperative team
- Possess a high level of integrity honesty and strong work ethic
- Experience working with Medi-Cal members or within a Medi-Cal managed care environment preferred
- Experience working with electronic health records systems
- Bilingual in English and Spanish is preferred
Driving Requirements
This position requires the employee to work out in the community throughout the SF Bay Area. Thus requires possess a valid CA drivers license current vehicle registration and valid automobile insurance in their name. Access to vehicle in safe working order is necessary.
We Offer
- A professional and supportive work environment
- $21-$24/hour
- $1.20 per hour for Bilingual Pay (Spanish Only)
- IRS standard mileage reimbursement
- Generous Sick Time accrual
- Full-time staff receive a benefits package which includes:
- Medical
- Dental
- Vision
- Chiropractic&Acupuncture
- Flex-spending options
- Life and disability insurance
- 403(b) option
- Over 8 weeks time off annually!(11 vacation days the first year accruals starting on your 1st day and progress up to 20 days a year! 11 paid holidays including your birthday off&12 sick days annually!)
- AFS makes substantial monthly contributions on your behalf to keep out of pocket premiums at an all time low!
We are an Equal Opportunity Employer. We do not discriminate on the basis of Ancestry Age Color Disability Genetic Information Gender Gender Identity Gender expression Marital status Medical condition Military or veteran status National origin Race Religion Sex and Sexual orientation. #now hiring #job alert
Required Experience:
Manager
About Company
Alternative Family Services provides thoughtful, informed foster care, adoption & mental health services in Northern California. Get in touch with us today.
