Support Coordinator

Join The Williston Northampton School a prestigious independent college preparatory boarding and day school in Easthampton Massachusetts as a Remote Support Coordinator. Be part of a community dedicated to inspiring students to live with purpose passion and this role you will support our mission by facilitating seamless communication and technical assistance ensuring our students and faculty thrive in a technologically advancing world. At Williston we value accessibility boldness commitment and compassion and we seek individuals who embody these principles. As a team member youll contribute to an inclusive environment that nurtures intellectual curiosity creativity and leadership. Your efforts will help prepare students for success in college and life beyond the classroom aligning with our commitment to education growth and honesty. If youre driven hardworking and ready to make a meaningful impact we invite you to join our supportive and innovative community.

Tasks

• Provide remote technical support to students faculty and staff to ensure smooth operation of educational technology tools and platforms.
• Coordinate with IT teams to troubleshoot and resolve technical issues related to software and hardware used in the schools academic programs.
• Develop and maintain documentation and training materials for users to facilitate effective use of digital resources and systems.
• Monitor and manage remote support requests through a ticketing system ensuring timely response and resolution of issues.
• Collaborate with educators and administrative staff to identify and implement technology solutions that enhance teaching and learning experiences.

Requirements

• Bachelors degree in Education Information Technology or a related field is a plus.
• Strong communication and interpersonal skills to effectively collaborate with students faculty and staff.
• Proficiency in remote support tools and technologies as well as a solid understanding of network systems and software applications.
• Ability to work independently manage multiple tasks simultaneously and demonstrate problem-solving skills in a fast-paced environment.

Benefits

• Competitive salary and compensation packages
• Medical dental and vision insurance
• Retirement savings plans such as 401(k) or pension options
• Paid vacation holidays and sick leave
• Professional development and training opportunities
• Tuition assistance or educational support programs
• Life and disability insurance coverage
• Employee wellness and assistance programs
• Flexible scheduling opportunities when available
• Access to campus facilities events and community programs
• Supportive and collaborative work environment
• Opportunities for career advancement and leadership development

Join The Williston Northampton School as a Support Coordinator to foster academic excellence and social growth in a dynamic educational community. Empower students and enhance your career.