Support Assistant NF-03

• Serves as a Support Assistant reviewing work of lower level clerks to ensure proper processing procedures and initiates corrective action whenrequired. Assists in training new employees on established eligibility requirements for membership.
• Incumbent also performs clerical duties for various locations and related clerical functions requiring use of on-line computer system. Receives confirms and processes membership applications and renewals face to face and via mail.
• Receives mail and fax correspondence and processes necessary actions performs the full range of cash management duties to include receipt disbursement examination deposit and safeguarding of cash checks and debit and charge card receipts.
• Ensures that all monies are accounted for reconciling any discrepancies preparing bank deposits and balancing retained cash funds. Prepares cashiers reports and notifies supervisor of any suspected irregularities.
• Processes requests for reservations. Responds to customer inquiries and complaints providing general information and assistance referring any unanswerable questions to management for action.

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3 para.2 to include a Tier 1 background investigation.
• Ability to work an irregular schedule which may include nights weekends holidays and split-shifts.

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicants relevant experience skills knowledge and abilities as they pertain to this position.

A qualified candidate must possess the following:

• Progressively responsible work experience directly related to the duties described above. Ability to type 40 words per minute. Ability to effectively communicate with others.

• Demonstrates experience reviewing the administrative work of lower-level staff for procedural compliance and formally training new personnel on organizational eligibility requirements.
• Proven ability to independently execute full-cycle cash management including fund reconciliation deposit preparation and secure handling of diverse payment methods (cash checks card receipts).
• Extensive experience utilizing on-line computer systems to accurately process track and manage high volumes of daily correspondence across multiple channels.
• Strong background in front-line customer service adept at processing reservations resolving routine inquiries and effectively escalating complex issues to management.
• A track record of maintaining strict accountability and safeguarding of funds physical records and daily administrative operations in a dynamic multi-location environment.

Required Experience:

Junior IC