Supervisory Veterans Service Representative (VSR)

The Supervisory Veterans Service Representative (Assistant Coach) is responsible for the following duties but are not limited to:

• Analyzes and interprets laws rules and regulations and their effect on the establishment of new policies procedures and/or methods of operation.
• Gathers interprets and recommends appropriate action based on a wide range of data addressing service concerns.
• Validate leave balances approve/deny leave and certify timecards.
• Daily communication with senior management peers team members and stakeholders within the organization.
• Ensures that the teams quality and timeliness of service meets performance indicator goals.
• Responsible for personnel administration actions such as interviews developing standard plans promotions and reassignments.
• Responsible for the cost-effective use of resources to accomplish the teams assigned outcomes.

Promotion Potential: None
Work Schedule: Full time Monday- Friday 8:00am -4:30pm
Compressed/Flexible: Not Available
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Veterans Service Representative (Assistant Coach) 02102A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Bargaining Unit: No

As a condition of employment for accepting this position you maybe be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Additional Conditions of Employment are as follows:

• First time supervisors in federal service are required to complete a one year supervisory probationary period.
• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Subject to background/security investigation
• Required to attend an 8 week training session which may require travel.
• VSR Skill Certification required at the GS-10 level
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
• Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

• For a GS-12 position you must have served 52 weeks at the GS-11 level.
• If you are a current VBA employee requesting a reassignment or change to lower grade via this vacancy announcement you must currently hold the GS- 12 (or higher) and the promotion potential of your current position must be at least GS-12.

The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience as described below:

GS-12 Grade Level:

Specialized Experience: Specialized Experience is defined as performance of technical assignments affecting the entire field of VAs compensation and pension (C&P) benefits programs. Examples would typically include but are not limited to knowledge of a complex field of laws regulations and Federal legislation pertaining to the full range of Veterans benefits and a comprehensive and thorough knowledge of state federal and local benefit programs to be able to explain them both orally and in writing to individuals of all educational backgrounds.


Education: There is no education substitution at the GS-12 grade level.

Volunteer Experience: Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements:The work normally involves mental rather than physical exertion. The work is mostly sedentary; however there may be some walking standing and carrying of light items.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at http://://