Supervisory Veterans Service Representative
Job Location:
Nashville, TN - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The incumbent is the full alter ego of the Coach performing the duties of that position in the absence of the Coach or sharing those responsibilities on a daily basis. This includes ensuring the continuity of team supervision. This position is the assistant supervisor of one of the teams located within the Benefit Eligibility Support Team (BEST) Division.
Typical duties include but are not limited to:
- Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis.
- Ensures that the teams quality and timeliness of service meets performance indicator goals.
- Responsible for the cost-effective use of resources to accomplish the teams assigned outcomes.
- Gathers interprets and recommends appropriate action based on a wide range of data addressing service concerns.
- Analyzes and interprets laws rules and regulations and their effect on the establishment of new policies procedures and/or methods of operation.
- Monitor leave balances approve/deny leave and certify timecards.
- Run production and workload reports.
- Communicate with senior management.
Promotion Potential: None
Work Schedule: Monday - Friday 8:00 am - 4:30 pm
Compressed/Flexible: Not Available
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Veterans Service Representative GS-12: 02101A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Bargaining Unit: No
As a condition of employment for accepting this position you may be required to serve a 1-year probationary period or trial period during which we will evaluate your fitness & whether your continued employment advances the public determining if your employment advances the public interest we may consider:
- Your performance and conduct;
- The needs and interests of the agency;
- Whether your continued employment would advance organizational goals of the agency or the Government; and
- Whether your continued employment would advance the efficiency of the Federal service.
Additional Conditions of Employment are as follows:
- You must be a U.S. Citizen to apply for this job
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary or trial period
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
- Specialized Experience: Specialized Experience is defined as performance of technical assignments affecting the entire field of VAs compensation and pension (C&P) benefits programs. These assignments would have required interpretation of the full range of C&P laws and regulations to include precedent opinions of the Court of Appeals for Veterans Claims and authoritative opinions of the General Counsel. Experience may have been gained as a VSR Authorizer RVSR AQRS or DRO. Examples of specialized experience would typically include but are not limited to:
-Quality assurance or auditor functions related to claims processing and benefit determination.
-Adjudication and authorization of compensation pension and claims.
-Determination to reconsider claims appeal cases and preparation/presentation of such cases. You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience:- Supervisory and managerial duties.
- Claims processing.
- Reviewing and rating disabilities.
- Adjudication and authorization of compensation pension and claims.
- Such experience is to be substantive and relevant and may have been gained in:
- Veterans Service Representative (VSR)
- Rating Veteran Service Representative (RVSR)
- Decision Review Officer (DRO)
- Conflict Management
- Influencing/Negotiating
- Manages Resources
- Partnering
- Planning and Evaluating
1. COMMUNICATIONS: Effectively expresses information to multiple audiences through clear convincing oral and written communications; demonstrates logical thinking when describing facts and concepts and shapes communications to meet the needs of a specific audience; actively listens to others and demonstrates understanding of their comments and/or questions.
2. LEADERSHIP: Inspires motivates and guides others toward goal accomplishment; coaches mentors and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty integrity trust openness and respect for the individual by applying these values to daily behaviors.
3. PROBLEM SOLVING: Identifies and analyzes problems; uses sound reasoning to arrive at conclusions; finds alternative solutions to complex problems; distinguishes between relevant and irrelevant information to make logical judgements.
4. TECHNICAL COMPETENCE: Understands and appropriately applies procedures requirements regulations and policies related to specialized expertise (for example engineering physical science law or accounting); maintains credibility with others on technical matters.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Volunteer Experience: Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements:
For more information on these qualification standards please visit the United States Office of Personnel Managements website at http://://
There is no educational substitution at this grade level.
VA supports the use of telework as a way to help attract and retain talented individuals in public service increase worker productivity and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice your most recent performance rating and your most recent SF-50 noting current position grade level and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPMs Career Transition Resources website at Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment change to lower grade transfer appointment or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA career development services for our existing Veterans and coaching and reintegration support for military service members.
For more information on the Who may apply eligibility requirements please refer to the OHRM Status Candidates and Other Candidate Definitions document.
Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations Security and Preparedness (HRA/OSP) you are unable to apply online or need an alternate method to submit documents please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
Manager
