Supervisory Veterans Service Representative (AVSCM)

Specific duties include:

• Planning organizing coordinating directing and controlling the work of the Division.
• Revising and developing work methods to support division priorities.
• Ensuring proficient resource utilization and quality of work performed and services rendered; writing/establishing policies and procedures within the Division.
• Maintaining the highest technical and professional authority to make final decisions in the types of claims considered most difficult or critical which commit the Federal Government to unusual liability.
• Forecasting both short- and long-range workloads of the division so adequate funds staffing space equipment and supplies will be planned for budgeted and provided.
• Reviewing written correspondence to individuals Congressional White House or other special inquiries for approval.
• Serving as a technical advisor to the Service Center Manager and/or Regional Office Director for the administration of Compensation and Pension programs.
• Establishing and building relationships with stakeholders to exchange or distribute information regarding agency programs or policies.

• You must be a U.S. citizen to apply for this job.
• Selectees are subject to a background/suitability investigation.
• Selected applicants will be required to complete an online onboarding process.
• You may be required to serve a 1-year supervisory probationary period for this position.
• You may qualify for the Buyer Value Offer Program (BVO) reimbursement of relocation in accordance with agency policy.

To qualify for this position applicants must meet all requirements by the closing date of this announcement:09/04/2026.

TIME-IN-GRADE REQUIREMENTS
Applicants who are current federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

For a GS-14 position you must have served 52 weeks at the GS-13 level. The grade may have been in any occupation but must have been held in the federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

MINIMUM QUALIFICATION REQUIREMENTS
You may qualify for the GSSupervisory Veterans Service Representative (AVSCM) position based on your qualifying specialized experience as described below:

Specialized experience must be gained at the GS-13 level and is defined as:
(1) Comprehensive knowledge of veterans benefits programs or VBA business lines and laws affecting veterans compensation and pension benefits to provide guidance and direction on claims and appeals processing.
(2) Supervised managed or served as a project lead to accomplish performance and project goals.
(3) Possesses knowledge of employee relations ( e.g. performance or conduct based actions) and/or labor relations (e.g. grievance process or negotiations) practices.

Volunteer Experience: Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at