Supervisory Prosthetic Representative

Duties included but not limited to:

• Develops local organizational policies and procedures consistent with national policies and procedures.
• Develops Statements of Work for service contracts.
• Establishes long and short-term program goals.
• Responds to a variety of correspondence i.e. contractors Home Oxygen program issues congressional etc.
• Serves as Chairperson in local facility committees workgroups and teams.
• Participates in various clinics representing Prosthetics (Amputation Care Clinic etc.).
• Assesses and provides technical guidance concerning equipment and benefits to beneficiaries and other health care workers.
• Adjusts work load and develops performance measures.
• Implements new local and national guidelines.
• Develops tools that allow monitoring of quality assurance programs.
• Analyzes reviews and evaluates the results of various monitors and databases.
• Informs Veterans and families on different appliances services available.
• Plans develops and prepares budget estimates.
• Analyzes costs to develop cost containment initiatives.
• Coordinates specialty programs which include clothing allowance Home Oxygen Automobile Adaptive Equipment Home Improvement Structural Alterations (HISA).

Work Schedule: Monday - Friday 8:00 am - 4:30pm
Telework: Not AvailableVirtual: This is not a virtual position.
Functional Statement #: 00000
Relocation Incentives: Not authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

As a condition of employment for accepting this position you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency. Candidates will not be appointed under authority of 38 U.S.C. chapters 73 or 74 to serve in a direct patient-care capacity in VHA who are not proficient in written and spoken English. See Chapter 2 section D paragraph 5a this part.
• Experience and Education. Individual must meet at least one of the requirements below.
• (1) Experience. One year of creditable experience that demonstrates: Knowledge of basic anatomy and medical terminology; knowledge of accounting methods; ability to research analyze comprehend and apply decisions; basic knowledge of inventory management procedures; ability to use computer software packages for word processing spreadsheet development and database management; and ability to work independently and as a member of a team; OR
• (2) Education. A bachelors degree from an accredited educational institution AND at least 24 semester hours in course work related to health care public administration or business. The 24 semester hours could include but is not limited to any combination from the following fields: occupational therapy physical therapy kinesiotherapy social work psychology prosthetics orthotics respiratory therapy assistive technology business law leadership healthcare public administration or business management. This course work may have been completed within the degree or in addition to the degree; OR
• (3) Experience/Education Combination. Equivalent combinations of experience and education are qualifying.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations:GS-12 Prosthetic Representative (Supervisor):
Experience. At least one year of experience equivalent to the GS-11 grade level. Experience include but not limited to: 1. Ability to work independently to set priorities; delegate tasks; meet multiple deadlines; analyze organizational problems; and develop and implement effective solutions to optimize quality efficiency performance and productivity. 2. Ability to work with a team to provide technical guidance plan organize and coordinate activities to effectively complete job duties of assignment such as distributing workload; and monitoring the accuracy status and progress of work. 3. Ability to communicate tactfully and effectively both orally and in writing to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. 4. Ability to assist in staff development outcome management and strategic planning. 5. Ability to act as liaison between staff to resolve informal employee complaints and concerns. 6. Knowledge of rehabilitative treatment goals and strategies that are unique to patients in specialized programs and knowledge of those specific program requirements.

Demonstrated Knowledge Skills and Abilities. In addition to the experience above the candidate must demonstrate all of the following KSAs:1. Leadership and managerial skills including skill in interpersonal relations and conflict resolution to deal with employees team leaders and managers.2. Ability to perform the full range of supervisory duties including responsibility for assignment of work to be performed; evaluation of performance; selection of staff; and recommendation of awards advancements and disciplinary actions.3. Ability to manage a health care program that provides home medical equipment rehabilitation services home oxygen visual or hearing impairment devices assistive technology orthotics or prosthetics.4. Skill in coordinating work flow and work assignments.5. Ability to counsel patients and work effectively with a clinical team to resolve conflict.

Assignments.For all assignments above the full performance level the higher-level duties must consist of significant scope complexity (difficulty) and range of variety and must be performed by the incumbent at least 25% of the time. The supervisor is responsible for the supervision administrative management and direction of assigned PSAS staff. The supervisor is delegated full administrative and professional responsibility for planning and directing the staff activities for the section or equivalent work unit. Program areas of responsibility include but are not limited to procurement; PSAS clinical services customer service/reception inventory management associated with medical rehabilitative and durable medical equipment devices home durable medical equipment deliver/set-up/installation. visual or hearing devices assistive technology orthotics/prosthetics PSAS contract development management and oversight of contract programs such as home oxygen durable medical equipment orthotics/prosthetics and eyeglasses and benefit programs such as home and structural alterations automobile adaptive equipment clothing allowance. They serve as contract officer representative for PSAS contracts and chair facility committees and administer benefit programs. The Supervisor provides education and training to Veterans caregivers VA clinical teams and PSAS staff. The Supervisor assures compliance with accrediting agency and regulatory requirements; establishes and monitors performance and quality metrics; reviews and modifies work processes to achieve optimal efficiency and effectiveness; ensures customer satisfaction; and takes corrective actions as needed. He/ She develops policies and procedures; manages document control; develops performance standards position descriptions and functional statements; and is responsible for professional and administrative management of an assigned area to include budget execution.

Preferred Experience:

• Program/Project Management Experience
• Healthcare/Procurement/Business Field Education
• Procurement / purchasing / acquisition experience
• Advance Customer Service Skills
• Knowledge of Specialty Programs VISTA
• Supervisory / Team lead / Manager
• Experience in Prosthetics service

Reference: For more information on this qualification standard please visit Requirements: Position is relatively sedentary (computer I desk work); however will involve moving around all areas of the office stock rooms warehouse and will include reaching above shoulder bending stooping etc.