Supervisory Program Analyst (Recovery Care)
Job Location:
Norfolk, MA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Serves as the Supervisory Program Analyst for Navy Wounded Warrior overseeing Recovery Care Coordinators who provide non-medical care and case management to wounded ill and injured Sailors Coast Guardsmen their families and caregivers. Leads APF and NAF civilian staff supporting recovery rehabilitation and successful reintegration into civilian life.
MAJOR DUTIES AND RESPONSIBILITIES
A. SUPERVISORY WORK (25%)
- Serves as direct supervisor of APF and NAF employees serving as Region RCCs.
- Motivates guides and coordinates the work of Region RCCs and executes a range of human resource responsibilities within established timelines and in accordance with applicable regulations.
- Manages and adjusts Region RCC case distribution as necessary to optimize non-medical care and remain below the maximum caseload ratios specified in policy.
- Helps Region RCCs eliminate or reduce barriers to care and services for Wounded Warriors and their families.
- Ensures EEO principles are adhered to throughout the areas of responsibility.
- Ensures continuing application of and compliance with applicable laws regulations and policies governing prohibited personnel practices; promptly addresses allegation of prohibited discrimination harassment and retaliation.
- Identifies employee training and development needs and provides or arranges training priorities to ensure staff has adequate training to accomplish mission.
- Applies sound position management principles to ensure efficient operation with adequate staffing and minimal gaps in coverage.
- Monitors team productivity identifies issues and develops and required resolution plans.
- Ensures Region RCCs document all substantial or required communication with or on behalf of NWW enrollees in the case management database.
- Ensures Region RCCs provide all enrolled Service Members the information and resources necessary to address their non-medical needs.
- Ensures Region RCCs meet mandated timelines for completion and updating of CRP.
- Reviews and certifies each RSMs CRP for quality and completeness at specific points in their recovery as set forth in policy.
- Analyzes outcomes of the RCCs CRP reviews and provides feedback to RPD and the RCC.
- Attends all HQ Quality Assurance formal and informal outbriefs conducted by HQ bi-annually.
- Assists RPD with Regions responses to HQ formal Quality Assurance review findings.
- Assists HQ staff with data requests and other Quality Assurance related tasks.
- Collaborates with HQ Policy Analyst on any common trends identified during CRP reviews.
- Collaborates with HQ Training Analyst on performance gaps identified during CRP reviews.
- Oversee and assist the RSM throughout the entire spectrum of care management transition and rehabilitation services available from the Federal government including services provided by DoD Department of Veterans Affairs Department of Labor and Social Security Administration via the development of an individually-tailored CRP.
- Work with the care management team RSM and their family and/or caregiver to develop document and update specific measurable and achievable goals action steps and corresponding resources in the RSMs CRP. that are ble.
- Assist RSM with the coordination of services and resources identified in the CRP including benefits compensation services and resources from Federal State and local agencies and non-profit organizations for which the RSM and their family is eligible.
- Continuously evaluate the effectiveness of the RSMs established CRP anticipate future challenges and adjust the CRP as necessary and in accordance with policy to accommodate changing objectives abilities and recovery status.
- Collaborate with other members of the RSMs care management team including Non-Medical Care Manager and Transition Coordinator to provide optimal non-medical case management.
- Serve as the lead coordinator to ensure smooth transition to Department of Veterans Affairs.
- Must pass all applicable records and background check.
- Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
- Must have or be able to obtain and maintain a Secret Security Clearance.
- Starting May 7 2025 non-affiliated individuals requesting access will need a REAL ID-compliant drivers license or another acceptable form of identification to access CNRMA Installations. (review required documents section for more information.)
Resumes must include information which demonstrates experience and knowledge skills and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
A qualified candidate must possess:
- Expert knowledge and understanding of requirements and operations of DoD and DON Wounded Warrior initiatives implementing Congressionally and DoD mandated warrior and transition care requirements for military personnel and family members.
- Knowledge of Federal and agency regulations knowledge of the specific organizations programs and missions as well as knowledge of pertinent laws regulations and policies related to program operations.
- Knowledge of the concepts of program management requirement determination policy development evaluative and analytical processes programs implementation and approaches to identify and resolve significant issues and problems of a unique nature.
- Knowledge of quantitative and qualitative techniques for analyzing and measuring effectiveness efficiency and productivity within NWW for accomplishing missions and skill in adapting those techniques to measure and improve effectiveness and organizational productivity.
- Knowledge of Health Insurance Portability and Accountability Act (HIPAA) Privacy Act and the Freedom of Information Act.
- Ability to analyze type and scope of information and metrics required to evaluate the quality and effectiveness of program implementation.
- Ability to work effectively on a team.
This position does not have a positive education requirement.
Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order all Federal employees are required to remain drug free throughout their employment. Commander Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
Non-U.S. citizens with fewer than three years of recent residential history in the U.S. may be determined ineligible for employment.
Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required.
In accordance with the Real ID Act of 2005 if a candidate or new hire requires access to a military installation and does not have a REAL ID identity will need to be established. Identity is established by presenting either one (1) Acceptable Credential or by presenting an acceptable combination of Source Identify Documents. Acceptable Credentials are listed in List A and Acceptable Source Identity Documents are listed in Lists B and C in the link below (page 3). If using an Acceptable Credential only one (1) from List A is required and if using Acceptable Source Identity Documents one (1) from List B and one (1) from List C is required.
should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
Required Experience:
Manager
